To reflect the changes that have taken place in customer needs and to ensure they deliver satisfaction and continued improvement, Futures Supplies & Support Services Ltd, South London based distributors of washroom, cleaning, janitorial and associated products have relaunched their website www.futures-supplies.co.uk which now offers a user friendly on line ‘shopping basket’ facility.
“The wonderful world of the web gives people access to service 24 hours and 365 days of the year and we are working hard to make sure all our customers who want to, can access our services and search through the many products on our website using the internet twenty-four seven.” says Mandie Kemp Managing Director.
The new website combines easy access to product information, safety data sheets and a full on line shopping basket facility. The website project, undertaken in partnership with E-Business Systems, aims to make its clients’ experience on-site as enjoyable as possible by creating a simple method of finding products, information and on line ordering.
Futures Supplies ethos is to deliver service, quality, value and reliability; it has a proven track record and focused approach to supplying quality products with the added value of service excellence. Currently supplying to numerous financial institutions, corporate headquarters and contract cleaning companies, the team are dedicated to providing a professional ‘can do’ approach to service. Appreciating the clients’ individual needs they are always happy to go the extra mile to meet their customers’ expectations.
“It was important to react to our customers needs and the new website enables us to cope efficiently with increasing demands for information from both existing and prospective customers. Ordering is quick and easy and we guarantee a speedy response.” says Mandie Kemp, Managing Director.
During the past ten years, Futures Supplies has achieved annual sales in excess of £1.7m and has been growing from strength to strength. Offering the benefit of ‘one-stop’ purchasing, the best ‘cost in use’ solution and providing unbiased advice on the best product for a particular job they have been recognised by achieving National Distributor Service Excellence Awards consistently since 1997. They are BS.EN.ISO 9001:2000 certified and are currently working towards the Environmental Standard BS.EN.ISO 14001.