Month: December 2004

A company, who have been established for ten years, provide the total supply for the perfect washroom.  Futures Supplies & Support Services Ltd, based in South London have worked hard to deliver service, quality, value and reliability as its company ethos and believes this proves a refreshing approach in an industry that can sometimes lack customer care.

Trends show workplace washrooms are a serious business and can make or break and organisation. Good washroom facilities enhance the corporate image and contribute to both staff morale and productivity.

Futures Supplies are independent distributors of washroom, janitorial and associated products. Total supply for washrooms, providing a free washroom survey, free on loan dispensers and supplying a large portfolio of washroom cleaning products ranging from toilet cleaner and cleaning cloths to floor polish and mop heads along with hand towels, toilet tissue and hand soap and not forgetting those all important air fresheners.

Managing Director, Mandie Kemp comments “we have a well-trained and motivated team of staff who provide a professional service appreciating our clients’ individual needs. We recommend the best product, whatever the environment, including leading manufacturers’ brands and are always happy to go the extra mile to meet customer expectations.  Our prices are competitive and cost effective and we offer the ‘best cost in use’ solutions across our ever-expanding product range.”

The company is BS EN ISO 9001:2000 accredited in line with its ethos of providing products and service of the highest standard.  It is a member of the CHSA and British Institute of Cleaning Science whilst achieving Distributor Service Excellence awards consistently since 1997.  

South London based supplier of washroom and cleaning products, Futures Supplies & Support Services Ltd have once again been recognised for its service excellence by the Cleaning & Hygiene Suppliers Association’s National Service Excellence awards.

The CHSA Service Excellence awards dinner was held on 21^st October 2004 at Eastwood Hall in Nottingham and Futures Supplies were delighted to receive an award.

The Distributor Service Excellence Survey is not a competition but an opportunity for companies to gain a valuable insight into how their business is viewed by it’s customers as well as a benchmarking the company’s service performance against the industry as a whole. Not all participating companies gain accreditation only those whose performance is above the set criteria.

“We are delighted to have achieved this accolade and we hope it will illustrate to our customers our continued commitment to our service performance as well as an opportunity to gain invaluable insight into how our service performance stacks up against the industry as a whole.” said Operations Manager Daniel Hills.

Run by the Cleaning & Hygiene Suppliers Association, and sponsored by Kimberly Clark, Johnson Diversey Proctor & Gamble and CHT the awards take place every two years.  An independent market research company surveyed around 3000 customers. Areas covered included customer service, ordering, support and delivery times and scoring ranged from 10 excellent to 1 very poor.

‘We are delighted to have once more gained recognition for our service particularly as this is awarded by our customers.  We pride ourselves on always being happy to go the extra mile to meet our customer expectations’, says Daniel Hills, Operations Manager.

Futures Supplies are independent distributors of washroom, janitorial and associated products supply offices, contract cleaning companies and leisure centres. They have worked hard to deliver service, quality, value and reliability as their ethos and this they believe has attributed to their success in receiving service excellence awards consistently sine 1997.

You can email info@futures-supplies.co.uk for more information

Business is not just about making the bottom line but caring for the community, the people we work with and for us. Putting something back into the community and investing in future generations makes common sense.

Futures Supplies & Support Services is actively involved in its local Corporate Social Responsibility project ‘The Croydon Commitment’. The group is self-funded and aims to effectively tackle community issues and are working together to improve their environment, social and economic impact in the local community.

Over the coming year Futures Supplies look to address ‘The Croydon Strategic Partnership’ key renewal themes of environment, education, crime, regeneration health and access.

Managing Director Mandie Kemp said, “We truly believe in the positive impact of business and community partnerships. Attention to the wider community brings real long-term business benefits and demonstrates our commitment to the environment as a whole.

Futures Supplies initial project is with Croydon’s Social Services ‘Employability Project’ which was set up in 2003 and looks after over 700 children and young people who cannot be cared for by there own families.

75% of care leavers have no qualifications, 50% are unemployed and 20% are homeless within two years of leaving the system

Mandie said, “We look to provide work placements for up to 12 weeks. This is especially important, as many will have often experienced significant disadvantages and disruption and will or have recently left care homes.

Futures Supplies hope to provide an opportunity for the young people to experience life in the work place, give them a work history whilst overcoming their barriers. It gives young people a chance in life that they might otherwise not have”.

Danielle Sinclair who is 17 recently left foster care and is now living in shared supported accommodation joined Futures in September. “With no qualification or experience in the workplace job opportunities are minimal. This training at Futures Supplies will give me the opportunity and confidence to gain permanent employment “.

Futures Supplies & Support Services who supply washroom, janitorial and cleaning products are currently celebrating ten years in business and are delighted to put something back into the community.