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It’s a Celebration!!

20 Years SmallWe are all excited and delighted…… the champagne corks are popping as we celebrate 20 years in business.

Twenty years marks a significant milestone for Futures Supplies. We began as a small business working from home with a garage full of toilet rolls and cleaning supplies delivering door to door. We have now grown to become an award winning company with a turnover in excess of £3.5 million. Working with local customers and on a national basis we are honoured to be able to celebrate this occasion with many of the people who have shared our journey and contributed to make the company the success it is today.

Futures Supplies was set up in 1995 by current CEO Mandie Kemp and in the last two decades the company has established itself as a pioneer, innovator and leader within the cleaning industry. The company is now well established and respected and is recognised as a major player in distributing washroom, cleaning, janitorial and associated products. It is proactive in its approach to the environment and is committed to Corporate Social Responsibility, always seeking ways to put something back into the local community, whilst delivering exceptional value and customer service excellence.

We are thankful to our many customers and partners for their loyalty over the past twenty years. Our industry has evolved and developed significantly, there has been substantial growth and competition is always fierce. Throughout these changes and with difficult economic conditions, we have always remained focused on collaborating to deliver added value, quality products and an exceptional first class service. We never forget the customer comes first, and positioned for long-term success are excited to have such a young, dynamic and forward thinking team to lead the company into the future.

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Delivering Back Office Bespoke Solutions To Our Partner Cleanology

Cleanology LogoAs a family run business trading since 1995 Futures Supplies carefully select to partner with like-minded organisations. In 2012 we were delighted to be chosen to work with Cleanology following a competitive tendering process which included a requirement for streamlining its back office order processing through website ordering as well as delivering a robust budget control system.

Cleanology, based in central London, was founded by the Ponniah family in 1999 with only one contract and one cleaner. Now more than 15 years on, the company has expanded to over 300 staff and a long list of prestigious clients. Futures Supplies is delighted to provide washroom, cleaning, janitorial and associated products to all of it sites.

With both companies dovetailing in commitment to quality and customer care, Cleanology provides premium quality cleaning services to businesses in London at competitive prices, whilst pioneering environmental responsibility and ethical employment whilst Futures Supplies has always been passionate about its environmental credentials delivering carbon neutral supplies and a wide range of green cleaning products and innovations.

Ever since Cleanology was formed, the environment has been at the heart of its business, as it has with Futures Supplies and it uniquely offers clients a “Green Option” with its cleaning contracts. The company has also been independently recognised for its achievements and high standards such as The Green Organisation, the body which independently audits the ‘green’ credentials of companies and through which Futures Supplies holds a prestigious ‘Green Apple’ award.

Dominic Ponniah

Dominic Ponniah, Executive Director says, “Working with a host of London businesses, we are dedicated to providing our customers with environmentally friendly, quality cleaning solutions whilst maintaining tight control on costs.  Futures Supplies not only delivers with passion but it also shares our family ethos and desire to deliver exceptional service and back office support – a perfectly natural fit. We are delighted to have the facility to place orders 24/7 via the Futures Supplies website and have the control of on line budgets, along with on line access to proof of delivery notes and invoices right at our fingertips, all of which has helped the rapid expansion of our business over the past two years.

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Strengthening the Operations Team at Futures Supplies

Andy WattsThe Operations Department is at the heart of any business and Futures Supplies continues its inward investment to support its customers’ needs and deliver the added value of exceptional service, starting off the year by recruiting an Operations Assistant to strengthen the team.

Andy Watts has joined the company to support the Operations Manager, Dan Hills in his role. Andy is responsible for supporting the day to day operations of the business including routing and coordinating the smooth and accurate deliveries to customer, liaising with the drivers and warehouse operatives and carrying out regular vehicle and Health and Safety checks in the logistics department.

Andy who has previous experience in both logistics and multidrop deliveries will be assisting Dan on a day to day level and says “I am keen to learn from Dan who has worked at Futures Supplies for a number of years since leaving school and know that if I work hard there are brilliant opportunities here for career progression.”

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Celebrating Quality and Environmental Re-Certification Since 1997

ISO 9001 & 14001 CertificatesFutures Supplies is delighted to have successfully gained re-certification to BS EN ISO 14001 and BS EN ISO 9001:2008 for a further 3 years until 2015 for its environmental and Quality Management systems.

To gain and maintain certification, Futures Supplies ensures legislative compliance, records information on the operation of its QMS and EMS and demonstrates continual improvement. Increased credibility comes from regular independent assessment to ensure its Environmental and Quality Management System continues to meet and exceed the requirements of the standard.

We all want to have confidence in the goods and services that we use. Trust is essential whether in the high street, the supermarket or buying as a business.

 Accreditation by the United Kingdom Accreditation Service (UKAS) is key to ensuring that consumers, suppliers, purchasers and specifiers can have confidence in the quality of goods and in the provision of services throughout the supply chain.

UKAS accreditation means the evaluator can show to its customers that it has been successful at meeting the requirements of international accreditation standards.

This means that our customers reduce the risk of selecting an incompetent evaluator and paying for, or more seriously, acting upon invalid results. Too many of Britain’s companies run the risk of undermining their long-term success by purchasing independent evaluations that are not UKAS accredited.

Futures Supplies’ credentials are endorsed by certification to BS EN ISO 14001 and BS EN ISO 9001 through Det Norske Veritas (DNV).

Accredited by United Kingdom Accreditation Service (UKAS), DNV, established in 1864 is dedicated to the principle of safeguarding life, property and the environment.

Award winning and customer focused, we at Futures Supplies, hope our consistency of approach, endorsed by recognised accredited third parties, makes us a trustworthy, dependable and credible choice, to deliver both quality and sustainability throughout our business processes and services.

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Paperless Working Through Electronic Invoicing and On Line Website Access

Embracing technology and continuing our commitment to customer service excellence, Futures Supplies now offer,coupled with its electronic invoicing directly into your in box, on line instant access to your order history, invoices, statements and proof of delivery though its website www.futures-supplies.co.uk

In addition, offering online instant access to order history, invoices, statements and POD’s means that customers can conveniently go to the ‘Your Account’ facility at www.futures-supplies.co.uk 24 hours a day, 7 days a week.

Futures Supplies is committed to supporting the back office operations of your business. If there is any other way we can help, please let us know.

Request your unique username and password to enable your access to the ‘Your Account’ facility today.

 

Supporting the Environment – Supporting You!

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Customer Satisfaction – What You Said…..

Customer SurveyFutures Supplies has always listened to its customers and the business is built around conducting research and moving forward with the findings.

Once again, in this year’s satisfaction survey, customers were impressed with the service, quality, value and reliability of the service and products offered by Futures Supplies.

With full marks at 100% satisfaction for telephone answering and administration, together with helpful and polite drivers, Futures Supplies has once again got it right and investment in customer service training has proved invaluable for staff.

Also top of the class was the accuracy of invoices and prompt and complete deliveries, in addition to the availability of the product range through the website. It is also clear to see that ‘green’ sustainable products are as important to customers as they are to Futures Supplies.