Quality – News Flash

May 8, 2018August 23, 2018

Mobile Cleaning Supplies Goes Live

Futures Supplies are constantly listening to customer feedback and we continue to invest to ensure we deliver the very best customer experience. Over recent months we have been busy upgrading our website so that it is more mobile friendly.

Whilst this represents a considerable investment for us, we appreciate that almost half of all the visitors to our website are now using mobile devices and therefore we see this as an important step in continually improving our offering to you.

We hope this proves useful and improves your experience on the website, especially if you are using a mobile platform to place your orders.

Here is a reminder of some of the standard features which our website already offers. Don’t forget to request your login to access these facilities:-

View and print copy POD’s (delivery notes), invoices and statements
View your sales order history, in progress and completed orders
Subscribe to our budget control facility to help you control your costs
Online ordering 24hours a day, 7 days a week.
Product images and information
Download COSHH/ Safety Data Sheets
Keep up to date with our latest news
Request an account or place a ‘one of order’ and pay using our secure card or PayPal facilities
Check out a product’s environmental credentials
Set up a list of favourites for easy regular orders

Futures Supplies are committed to supporting your back office operations. If we can offer any assistance to help streamline your order process and with the website please do not hesitate to contact Andy our Office Manager who would be delighted to help you.

October 25, 2016July 28, 2017

Making a Clear and Credible Commitment – Celebrating Ten Years of Certification!

Futures Supplies is delighted to have its green credentials independently endorsed for the tenth year running achieving the credible and sought after Carbon Neutral certification.

This is a highly sought after accolade and recognises the company as an industry leader in its field for its environmental commitment and for delivering carbon neutral supplies to its customers.

We are proud to be taking a net zero position on emissions by measuring the carbon dioxide (CO2) emissions associated with our business, reducing them at source and then offsetting any unavoidable emissions by purchasing carbon credits.

Supporting the Andipatti Wind Power Project located in the state of Tamil Nadu, India, this 49.5MW wind power project delivers zero-emissions renewable electricity to the Southern regional grid. The project is validated and ‘Verified Carbon Standard’ (VCS).

This wind farm consists of 30 Vestas turbines, each of capacity of 1.65 MW, generating approximately 100,000 MWh of clean renewable electricity annually. This reduces CO2 emissions by displacing electricity which would have otherwise been drawn primarily from fossil fuel power stations; subsequently, the Andipatti Wind Power Project generates 90,000 tonnes of emissions reductions on average per year.

Demonstrating our commitment to reducing CO2 in accordance with leading edge quality assurance standards, the CarbonNeutral trademark is one of the worlds most recognised and robust brand marks for greenhouse gas emission reduction.

As a result of this reduction process coupled with offering the unavoidable emissions associated with our business, our carbon footprint is reduced to net zero.

You can read more about our environmental approach here http://www.futures-supplies.co.uk/environment.asp

April 7, 2016April 7, 2016

Customer Experience Is Key

Futures Supplies has always appreciated the importance of providing an exceptional customer experience. Supplying quality products, backed up with the delivery of customer service excellence has long been part of our company’s ethos.

The trend to research a company, as well as its products and services, on-line prior to purchasing is now a well-established practice. Recognising this, and the need to continually innovate within our business operations, we have now linked up with independent feedback provider Feefo as an efficient means to gather customer feedback.

With an unsurpassed reputation for delivering genuine customer feedback, Feefo has established itself as the choice of consumer generated ratings and reviews for all manner of organisations around the globe including key names in store retail, business service providers and financial services.

Feefo generates real reviews from real customers that have actually made a purchase generating genuine insights and feedback that you can trust.

Such a high percentage of buyers check reviews before making a purchases these days that we felt it was critical to provide this facility to continue to build our customers’ confidence in the products and services we provide.

The ability to share reviews that demonstrate service excellence and build trust with our customers, not just on our website but across social media platforms, we hope will help you make a fully informed purchasing decision.

Feefo provides the tools for us to continually improve our customer service offering enabling us to focus attention where it is needed most.

You can see our feedback by visiting the website at www.futures-supplies.co.uk

June 2, 2015June 2, 2015

Shortlisted In Not One But Two Prestigious Croydon Business Excellence Awards 2015

With a community of more than 13,000 businesses, it is Croydon’s entrepreneurial spirit which makes the borough the economic powerhouse of south London. Our thriving business community is full of success stories, from tech start-ups and sole traders to companies that have developed from humble roots into international organisations.

With so much to celebrate, Futures Supplies is delighted to be shortlisted today in not just one but two categories in the 2015 Awards for “Entrepreneur of the Year” and “Best SME Business”.

The Entrepreneur of the Year Award will go to the outstanding individual who, in addition to displaying those common entrepreneurial traits, can best demonstrate visionary leadership overcoming barriers to success and obstacles to growth, strong financial performance results, significant current business growth achievements, a clear, concise and impactful plan for sustained growth along with innovation and differentiation within the business.

The Best SME Business Award sets out to recognise and acknowledge the ongoing role that all SME businesses play in growing and sustaining our economy.

It will be awarded to the SME business that can best demonstrate pro-active leadership and management, commitment to the local community and green initiatives, a strong training and development programme, strong financial growth performance results, a clear, concise and impactful plan for sustained growth and demonstrate innovation and differentiation within the business.

The winners will be announced at a Gala dinner on 1st October, in the meantime we are all keeping our fingers tightly crossed and we hope you do the same!

May 31, 2015June 2, 2015

Futures Supplies Rated As STRONG!

A study by Plimsoll Publishing Ltd has rated Futures Supplies and Support Services Ltd as “STRONG” in their latest analysis of the UK’s largest companies. This is the highest accolade awarded by Plimsoll and reflects our outstanding performance over the past 12 months.

This has been achieved in a difficult marketplace where a number of competitors are in financial danger and a record number are making a loss.

The Plimsoll analysis individually asses each company and provides a rating of Strong, Good, Mediocre, Caution or Danger, we are delighted to be one of only a minority of companies in our sector rated at the top of our field as “Strong”.

You can get the latest report industry report at www.plimsoll.co.uk <http://www.plimsoll.co.uk>

May 25, 2015June 30, 2015

Classification, Labelling and Packaging Regulation (CLP)

From 1st June 2015 all products will be labelled under the new Globally Harmonised System of Classification and Labelling of Chemicals (GHS).

It is implemented in the EU via the Classification, Labelling and Packaging Regulation (CLP), where previously chemical products were regulated in the UK under CHIP.

New red diamond shaped Hazard Pictograms will replace the orange square Hazard Symbols, though some of the internal images are similar.

The presence of a new Hazard Pictogram on a label does not necessarily signify a change in the formulation, and could just be a consequence of compliance with the new classification system

As before, a system of calculations and thresholds is used to classify products. However, some of the threshold levels under CLP are lower than under CHIP.

For example under the CHIP system a product would need to contain more than 20% of an ingredient classified as R36 (Irritating to eyes) to trigger an ‘Irritant’ hazard symbol but under CLP this is reduced to 10% to trigger a hazard pictogram. This may result in many products being classified where previously they were not.

All Safety Data Sheets can be downloaded directly from each products page of our website

www.futures-supplies.co.uk

May 22, 2015

Independent Certification Keeps Us At The Very Top Of Our Field

Congratulations to all members of the team at Futures Supplies in this our 20^th year, we have successfully gained re- certification to BS EN ISO 9001:2008 for our Quality management System and BS EN ISO 14001:2004 for our Environmental Management System for a further 3 years.

We want our customers to have confidence in the goods and services that we supply and we do not think it is enough just to make claims about our quality and environmental credentials. At Futures Supplies, we believe that these should be backed up and certificated by independent bodies, auditors and assessors. This year we were delighted that a UKAS representative accompanied our DNV assessor further endorsing our exceptionally high standards throughout our business and processes.

To ensure transparency and creditability, we have maintained certification to BS EN ISO 14001:2004 and BS EN ISO 9001:2008 since 1997 through recertification and annual external auditing carried out by Det Norske Veritas (DNV) who are UKAS accredited.

Accreditation by the United Kingdom Accreditation Service (UKAS) is key to ensuring that our customers can have confidence in the quality of goods and in the provision of our services.

A big thank you to all the team who contribute daily to ensure Futures Supplies remains at the top of our field and demonstrate continual improvement through the whole of our business process.

A special thank you goes to the Management Team for their support and input during the process especially to Andy our Office Manager and Environmental Manager for leading the audit.

July 15, 2014July 29, 2014

Knowledge is power!

Much like Futures Supplies Evans Vanodine is a family owned company which strives to ensure that the customer benefits from the security and confidence of dealing with a dependable business who are experts in their field. As one of our key supply partners, Evans Vanodine manufacture a wide range of janitorial and cleaning chemicals for both the home and overseas market and realises the importance of fulfilling customer expectations and requirements through regular training.

The company runs training courses for its distributors and recently Daniel Rendall, Business Development Manager and Leiann Kemp, Customer Service Manager attended a two day course at the Evans Vanodine training facilities at the Head Office near Preston supported by Pat Worsop, Area Sales Manager-South of England.

Leiann said, “We found the course extremely useful and worthwhile and I am positive that it has helped further improve our product and industry knowledge, ensuring an even more efficient service to our customers. Pat was great, he really looked after us and it was good to learn about Evans family values as well as the products.”

June 2, 2012April 16, 2013

Celebrating Quality and Environmental Re-Certification Since 1997

Futures Supplies is delighted to have successfully gained re-certification to BS EN ISO 14001 and BS EN ISO 9001:2008 for a further 3 years until 2015 for its environmental and Quality Management systems.

To gain and maintain certification, Futures Supplies ensures legislative compliance, records information on the operation of its QMS and EMS and demonstrates continual improvement. Increased credibility comes from regular independent assessment to ensure its Environmental and Quality Management System continues to meet and exceed the requirements of the standard.

We all want to have confidence in the goods and services that we use. Trust is essential whether in the high street, the supermarket or buying as a business.

Accreditation by the United Kingdom Accreditation Service (UKAS) is key to ensuring that consumers, suppliers, purchasers and specifiers can have confidence in the quality of goods and in the provision of services throughout the supply chain.

UKAS accreditation means the evaluator can show to its customers that it has been successful at meeting the requirements of international accreditation standards.

This means that our customers reduce the risk of selecting an incompetent evaluator and paying for, or more seriously, acting upon invalid results. Too many of Britain’s companies run the risk of undermining their long-term success by purchasing independent evaluations that are not UKAS accredited.

Futures Supplies’ credentials are endorsed by certification to BS EN ISO 14001 and BS EN ISO 9001 through Det Norske Veritas (DNV).

Accredited by United Kingdom Accreditation Service (UKAS), DNV, established in 1864 is dedicated to the principle of safeguarding life, property and the environment.

Award winning and customer focused, we at Futures Supplies, hope our consistency of approach, endorsed by recognised accredited third parties, makes us a trustworthy, dependable and credible choice, to deliver both quality and sustainability throughout our business processes and services.

April 18, 2012March 27, 2013

Customer Satisfaction – What You Said…..

Futures Supplies has always listened to its customers and the business is built around conducting research and moving forward with the findings.

Once again, in this year’s satisfaction survey, customers were impressed with the service, quality, value and reliability of the service and products offered by Futures Supplies.

With full marks at 100% satisfaction for telephone answering and administration, together with helpful and polite drivers, Futures Supplies has once again got it right and investment in customer service training has proved invaluable for staff.

Also top of the class was the accuracy of invoices and prompt and complete deliveries, in addition to the availability of the product range through the website. It is also clear to see that ‘green’ sustainable products are as important to customers as they are to Futures Supplies.