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Customer Satisfaction – What You Said…..

Customer SurveyFutures Supplies has always listened to its customers and the business is built around conducting research and moving forward with the findings.

Once again, in this year’s satisfaction survey, customers were impressed with the service, quality, value and reliability of the service and products offered by Futures Supplies.

With full marks at 100% satisfaction for telephone answering and administration, together with helpful and polite drivers, Futures Supplies has once again got it right and investment in customer service training has proved invaluable for staff.

Also top of the class was the accuracy of invoices and prompt and complete deliveries, in addition to the availability of the product range through the website. It is also clear to see that ‘green’ sustainable products are as important to customers as they are to Futures Supplies.

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Size Matters!

Picture 8540Futures Supplies launches the ‘Compact’ Hand Hygiene Bundle from Kimberly-Clark to provide the ultimate space-saving solution for customers with smaller washrooms aimed at a range of locations, including offices, primary healthcare environments, restaurants and cafes.

The new ‘Compact’ Hand Hygiene Bundle produced by Kimberly-Clark Professional offers superb cost-in-use solution and as one of the smallest offerings in the market which includes the new Kleenex ‘Compact’ Foam Hand Cleanser System and the Scott Slimfold Hand Towel Dispenser which are compatible with the high performance Kleenex luxury foam soap and the ultra-hygienic AIRFLEX range of hand towels.

Providing a truly professional finish and hygienic solution to any washroom even when space is at a real premium, we are sure you will love this range.

 

 

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QuattroSelect System from Diversey

Quattro SelectSupporting customers to reduce cost and deliver sustainability benefits, Futures Supplies is now offering super concentrated cleaning products with dilution control platform in the form of QuattroSelect from Diversey.

The system allows up to four cleaning products to be prepared in different dilution rates and speeds to fill any combination of trigger spray bottles, buckets and cleaning machines.  Products are supplied in ergonomic and easy to handle pouches, placed in a secure, wall mounted and lockable QuattroSelect cabinet which ensures there is no risk of contact with undiluted product.

One pouch of floor cleaner can prepare 1250 litres of ready-to-use solution and across office cleaning contracts can reduce chemical usage significantly, therefore reducing costs.

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…And The Metsa Academy Award goes to!

katrin academyTraining personnel has always been a key driver in continual staff development at Futures Supplies to ensure we meet and exceed our customers needs and this month saw the official launch of a brand new Katrin Training Academy.

Based at the head office premises of Metsa Tissue in Walton on Thames, the Katrin Academy is aimed at those selling washroom products or involved in Facilities Management and Contract Cleaning, and is designed to be about learning through practical example.

Amy Whittle, our Sales Manager and Trish in Sales Support were delighted to take part in the first official Academy programme which was extremely well received and won high praise from all those who attended, with sessions being interactive using a full range of Katrin tools including presentations, videos, practical exercises and online tools.

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Kimberly-Clark Selects Ecolabel as its Label of Choice

EU Ecolabel LogoReducing environmental impact through its supply chain is one of Futures Supplies’ key objectives as part of its environmental commitment, endorsed by its independent certification to BS EN ISO 14001.

Futures Supplies supply partner Kimberly-Clark has recently selected the European Ecolabel as its label of choice. The criteria for measuring performance are closely aligned with their approach to sustainability. Striving to ensure our products do what you need them to do whilst considering ways to reduce the environmental impact at each stage of the product life cycle, the Ecolabel analyses the impact of the product throughout its life cycle making it a good strategical fit.

The European Ecolabel is your guarantee of responsible manufacturing from “cradle to grave”. The environmental criteria behind the Ecolabel are tough, and products are measured against more than one element. They are measured and analysed on performance against the impact of the product on the environment throughout its life cycle, starting from extraction of raw materials in the pre-production stage, through to production, distribution and disposal of the product. Only products which meet these strict environmental standards are entitled to use the Ecolabel – giving consumers a label they can genuinely trust.

To find out which products are in the Eco bundle and carry the Ecolabel Certification, visit our website now where you can also find listed some of the commonly found ‘green labels’, ‘green logos’ and ‘ecolabels’, along with further explanations and links to the organisations responsible for the claims.

http://www.futures-supplies.co.uk/environment.asp#certifications

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Warm Wishes for a Happy Holiday…

All the team at Futures Supplies would like to say a great big MASSIVE THANK YOU to all our valued customers and supply partners for their continued loyalty and support throughout 2011.

We hope our continued commitment to deliver exceptional value and service to you every step of the way will help ensure a bright collaboration throughout 2012.

Our deliveries will resume on the 3rd January but don’t forget you can continue place orders on line 24/7 at www.futures-supplies.co.uk right through the Christmas and New Year period.

We would like to take this opportunity of wishing you and your families a Very Happy Christmas and EVERYTHING you wish for in the coming year.

Have a fantastic break xxxxxxxxxxx

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Winter Cold and Flu Season

Improve your staff wellbeing and improve productivity through the reduction of staff sickness and absenteeism by providing our new Kleenex Hand Sanitisers.

Available in handy 500ml individual pumps that sit conveniently on your desk or pop into your briefcase, the Non-Alcohol Foam Hand Sanitiser also offers considerable cost in use benefits against the more traditional Alcohol Gel Sanitisers. For the washroom area, the foaming Hand Sanitiser is also available in handy 1ltr cartridges which conveniently fit the Aqua or Ripple dispenser and 1.2ltr cartridges to fit the Touch Free Automatic Dispenser.

This high efficiency formulation meets the EN1500 standard, killing up to 99.999% of bacteria that can cause infection. Fragrance and dye free, the sanitiser works rapidly against many common organisms in as little as 15 seconds.

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The Young Apprentice Is Back!

As a new batch of teenagers arrive for the second year of the BBC One Young Apprentice, Futures Supplies offers a warm welcome to its very own team of young apprentices.

Jack joined the Futures Supplies’ team in September as part of the Logistics Team.  Jack will carry out his NVQ training in Logistics whilst gaining valuable experience under the close supervision of Majdi Bakhit, our Logistics Manager.  Callum, who joined the team in October will carry out his NVQ training in business and administration whilst gaining valuable experience under the close supervision of Andrew Hills, our Office Manager.

Futures Supplies, with its strong commitment to Corporate Social Responsibility has long supported the development of young people. Never has it been so important to help young people into work and provide opportunities to build their confidence and skills.

We are delighted to be working in partnership with South London Business Apprenticeship Training Agency on this exciting and worthwhile project, delivering opportunities for young people.

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Welcome Amy

Bringing a wealth of expertise and warm enthusiasm, we are delighted to welcome Amy to Futures Supplies’ award winning team as our Sales Manager.

Educated at the University of South Africa where she attained a BA LLB in Law, Economics and Psychology, Amy has gained experience in system design and implementation and more recently as the Key Account Manager at Innu-Science, a world leader in the biotechnology industry that specialises in green cleaning products.

Ensuring Futures Supplies continued commitment to delivering Service, Quality, Value, Reliability and Sustainability, Amy will be part of the management team working with key accounts, managing the sales team on a day to day basis and she will be responsible for developing and rolling out the company’s future sales strategies to perfectly fit our customers’ needs.

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Systems Are A Winner!

If you are constantly searching for a washroom solution that delivers on quality, value and sustainability, we believe the Katrin System Toilet Tissue System ticks all the boxes.

The co-ordinated dispensers are the most reliable in the market place and control usage, delivering significant cost savings and exceptional value for money.

High capacity, holding a 1600 sheet roll, the System Toilet Tissue Dispenser prevents cross contamination underneath the dispenser where germs commonly lurk because the roll is always visible. There is no searching for the roll inside the dispenser and you can see at a glance if the dispenser needs topping up, the plugs sit neatly in the core catcher.

The toilet rolls carry the highly acclaimed Nordic Swan Eco Label, offering the best in class environmentally. There is no wastage, as every sheet is used, and with the dispenser holding more than the equivalent of 5 conventional toilet rolls or 6 sleeves of bulk pack storages, issues are significantly reduced. They are labour saving too!

To arrange a free evaluation of your washrooms, save money and take advantage of our on loan dispensers offer, call Amy today on 020 8689 2072