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Investing in Customer Service is Key

Basic CMYKIn line with our ethos of providing service, quality, value and reliability in everything we do, Futures Supplies understands that exceptional customer service is the key to happy customers.

Good customer service requires continual inward investment to deliver consistently high standards and meet ever-changing customer expectations. To meet these demands, we believe in training that is meaningful, enjoyable and applicable to our team’s individual roles and their relationship with customers.

As such, Victoria Goffin of ‘Coaching4Results’ has recently delivered an individual Customer Service Programme to all our team. A professional and established coach, Victoria tailored the programme to meet the needs of each department and individual to ensure continuity and a deeper understanding of each person’s role in delivering customer satisfaction.

Victoria said “It was very rewarding to work with people who really wanted to up their game and give their customers the best experience they could.”

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New Handy pack – Ecover Multi Action Anti-bacterial Wipes

With the demand for convenient anti-bacterial products growing amongst a vast majority of our customers, the new Ecover Multi Action handy packs of disposable wipes perfectly compliment your cleaning cupboard.

Containing an ecological, anti-bacterial formulation killing up to 99.9% of bacteria, Multi Action wipes are suitable for most hard surfaces from the washroom through to the kitchen, leaving surfaces perfectly clean with a delicious Pomegranate and Lime fragrance.

Ecover Wipes

With Plant-based ingredients and 100% Biodegradable FSC sourced fabric, Ecover has now been able to develop a formula that contains an antibacterial agent from a natural origin to launch wipes that both fulfil the consumers need, whilst also ticking all the environmental boxes.

 Try them now http://www.futures-supplies.co.uk/product.asp?p_part_code=007%2E672

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Evans – For Everyone for Every Application

The new Evans brochure from Futures Supplies, featuring its recently launched Eco e-zone concentrates, is now available on our website offering a complete approach to cleaning products.

Evans BrochureWashroom, kitchen and floor care products with a winning formula from an established family manufacturer, committed to developing products that comply with European legislation and provide optimum performance.

As part of the launch, Futures Supplies is offering a 5% discount to all new customers from 1st April to 30 June 2013 to give you the opportunity to try the products and save money at the same time.Download the new brochure and call us now to benefit from the discount.

http://www.futures-supplies.co.uk/brochures.asp

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Apprentice Celebrates Success

Futures Supplies is delighted to announce that Perry Wilson has become the first Apprentice to successfully complete his apprenticeship, and to be offered a full time position with the company, in the Logistics Department. Perry follows in Callum’s footsteps, who was offered a full time position in 2012, following completing his successful apprenticeship with Futures Supplies in business and administration.

Perry worked incredibly hard and we are delighted to see yet anot
her young person join the team after successfully gaining a NVQ and completing 9 months training. In his role as Warehouse Assistant, we see Perry responsible for supporting customers when collecting from our warehouse in Croydon, accurately picking goods and assisting the loading of vans.

Perry says, “I really like to keep fit and active and working in the warehouse is something which helps with that.  Being part of a family- run business means that I have got to know everyone and I am really enjoying my work.”

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The Cleaning Show 2013

Cleaning Show 2013The UK’s only major cleaning industry event, The Cleaning Show, where companies can market, sell and promote their products and services to an international audience took place between 19th & 21st March.

The Cleaning Show is a showcase for all products and services used in the cleaning and support services industry. It is held every two years on behalf of the cleaning industry by BCCE Ltd, a company jointly owned by the British Cleaning Council and Quartz Publishing & Exhibitions.Each year it gets bigger and better, attracting thousands of visitors keen to see all that’s new in the cleaning sector.

With more than 200 exhibitors taking part and many of the cleaning industry attending, Marc Kemp, Futures Supplies Financial Director and Dan Hills, Operations Manager visited to keep up to date with any new innovations on offer, meet with suppliers and take the opportunity to share a few drinks with some valued customers.

We are delighted to congratulate our suppliers Connect Hygiene for collecting the Washroom Products and Services Innovation Award for its Leonardo Compact Range and Unger for receiving the Window Cleaning Products and Service Innovation Award for its HiFlo Lite/Waterfed Pole technology at this year’s show.

 

 

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Cradle to Cradle Certified

c2c_ser_4ClgMethod products recently introduced to the Futures Supplies range carry the widely recognised Cradle to Cradle Certification but what does this mean?

This Product Standard is a multi-attribute, continuous improvement methodology that provides a path to manufacturing healthy and sustainable products for the world we live in. The transparent and independent product certification began in 2005 and has since seen 100 companies adopt the methology with over 400 certified products.

The Cradle to Cradle Products Innovation Institute is a non-profit organisation created to bring about a large-scale transformation in the way products are made.

This Certification for product manufacturing is a widely recognised positive force for society, economy and the planet.

Find out more about other environmental accreditations and how we deal with sustainability and the supply chain, go to http://www.futures-supplies.co.uk/environment.asp

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Super Eco Concentrates For Everyone for Every Application

Evans E-ZoneFutures Supplies committed to meeting the demands of its customers for economical, easy to use and sustainable cleaning products, has introduced the Eco concentrates to its already growing range of Evans products that it offers to its customers.

Established manufacturers, Evans Vanodine has been committed to developing products that comply with European legislation and provide easy to use, safe, exceptional value and optimum performance products for over 100 years now.

The new Eco e-zone Concentrates not only deliver an exceptional cleaning performance, the range has been produced with environmental consideration providing an easily recognised colour coded solution for everyone and carries the distinctive Evans Green Tick.

Eco Concentrates are available in portable easy to handle 1ltr bottles with a dosing cap and money saving 5ltr refills. Just 1ltr produces up to an amazing 100 spray bottles or 50 buckets of powerful cleaning solution

As we face one of the toughest economical climates for many years, we are delighted to be able to offer added value products that not only deliver on performance but in the pocket too!

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Happy 18th Birthday To Us!

Happy 18th BirthdayThe team at Futures Supplies are popping the champagne corks as the company celebrates its 18th Birthday this month.

Mandie Kemp, Founder and Managing Director set up Futures Supplies in 1995 from her garage at home and since then Futures Supplies has grown to become one of the most respected, independent family-owned and run businesses in its industry with a reputation for delivering exceptional value, quality products, outstanding service and leading the way in delivering industry innovations.

Futures Supplies is a highly successful and profitable business, which has won numerous business awards particularly for its CSR and sustainability projects, including a Big Tick, Green Apple and South London Business Awards, Mandie was also crowned Surrey Business Person of the Year in 2006.

The team at Futures Supplies has worked hard, always believing that business is not just about the bottom line but much more – integrity, loyalty, respect for people, respect for the planet and giving something back.

A business built on a strong ethos delivering service, quality, value and reliability with a commitment to sustainability and innovation. Values that are at the heart of our business, none of which we would compromise – this is who we are.

Collaboration between a valued and respected family – our team of well trained and motivated personnel, a trusted high quality supply chain and like-minded loyal customers, makes for a successful recipe.

High standards deliver exceptional results. Given the opportunity to share knowledge and expertise along with the inspiration and passion to support those that may be less fortunate, we hope to help the whole world go round!

We still believe in these values, we uphold them – we always will.

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Pump up ‘Method’ Foaming Soap is a hit!

Method Hand Wash 2Continuing its commitment to deliver innovations and new products to its customers, Futures Supplies is delighted to introduce Method foaming soap from Ecover to its range.

Ecover, whose existing range of sustainable cleaning, laundry, floorcare, kitchen and washroom products are already popular with our customers, recently acquired Method, the leaders in premium planet friendly, personal care products, to create the world’s largest green cleaning products manufacturer.

Non- toxic, safe for people and the planet, the pump up foaming soap available in Green Tea & Aloe or Sweet Water is a premium product, biodegradable and leaves hands soft and clean – we think it looks great too!