Certification Success in First Aid

Leiann Kemp - Emergency First Aid at WorkHealth & Safety in the workplace is high on the agenda and Future Supplies take the opportunity to improve its team’s awareness and skills in this area whenever possible. As well as our fully qualified on site First Aider Andy Hills, we give other team members the opportunity to gain the HSE approved one-day certification in Emergency First Aid in the workplace. The training is carried out by St John’s ambulance and the one-day course is designed to provide training in emergency First Aid in low risk working environments.

We are delighted that Leiann Kemp and Andy Watts have recently completed and passed with flying colours and are now proudly certified First Aiders. Andy Watts - Emergency First Aid at Work

The course was a combination of theoretical knowledge and practical sessions designed to develop ability and importantly practical confidence and both Leiann, who works in the office and Andy, in the warehouse agreed that the course has provided them with the confidence and skills to deal with basic First Aid issues that may arise.

Supporting Children with Cerabal Palsy

10k runSupporting our valued customers’ charity events has always been something, which Futures Supplies has long been committed to as part of its belief in forging long term partnerships with its customers along with its commitment to CSR.

On the hottest weekend since 2006 Amy Whittle, our Sales Manager and Daniel Rendall, Business Development Manger ran in the London 10K through the heart of the Capital to support the Principle Cleaning team to help raise funds for The London Centre for Children with Cerebral Palsy.

10k run 3The London Centre aims to inspire children with cerebral palsy to develop independence, confidence and self-esteem and to achieve their full potential. It specialises in a teaching method called Conductive Education – a series of structured exercises, which focus on movement, balance, co-ordination, motor control and speech.

10k run 2This very worthwhile charity is dear to the hearts of our client Principle Cleaning, who have given a long-term commitment to the Charity donating part of its profits annually, raised over £3,000 in sponsorship for its efforts in this one event alone.

Verifying Our Commitment To Quality and Environmental Management

We want our customers to have confidence in the goods and services that we supply and we do not think it is enough just to make claims about our quality and environmental credentials. At Futures Supplies, we believe that these should be backed up and certificated by independent bodies, auditors and assessors.

ISO 9001 & 14001 DNV UK colourTo ensure transparency and creditability, we maintain certification to BS EN ISO 14001:2004 and BS EN ISO 9001:2008 through recertification and annual external auditing carried out by Det Norske Veritas (DNV) who are UKAS accredited.

Accreditation by the United Kingdom Accreditation Service (UKAS) is key to ensuring that our customers can have confidence in the quality of goods and in the provision of our services.

We are delighted to have another successful external audit under our belts to demonstrate to our customers’ continual improvement and that we continue to meet and exceed the requirements of the standards.

Metsa Training Academy Delivers Cost In Use Solutions

Katrin Acadamy - LeiannKatrin Academy - DanielFutures Supplies encourage its team to attend training, which is meaningful and assists in delivering exceptional customer service, especially when it comes to product knowledge.

Hot on the heels of Amy Whittle and Trish Carr, who attended the very first Katrin Training Academy, Leiann Kemp, Customer Service Manager and DanielRendall, Business Development Manager were delighted to be invited to attend the interactive sessions for the day which included presentations, videos and practical exercises.

The Katrin Academy, which is based at the head office premises of Metsa Tissue in Walton on Thames, opened its doors to its key suppliers to deliver product training designed to be about learning through practical example.

Both Leiann and Daniel agreed that the training programme was excellent and that the knowledge gained will assist in delivering and exceeding customer expectations when recommending cost in use and environmental solutions in the washroom.

 

The CarbonNeutral Company Does It Again!

Congratulations to The CarbonNeutral Company recently voted Best Offset Retailer 2013 for the third consecutive year in a survey by Environmental Finance.  The accolade, voted Carbonneutral2for by the carbon industry, recognises the company for its reliability, innovation and quality of service in the sourcing of carbon credits and the service it delivers to its clients.

The Award culminates a period of strong client growth for the company, after it recently became the preferred carbon credit supplier to tech-giant Microsoft.Carbon Neutral Certified Logo

CarbonNeutral® is the registered trademark of The CarbonNeutral Company and is the global standard to certify that businesses have measured and reduced their CO2 emissions to net zero for their company, products, operations or services. 

Futures Supplies are proud to be CarbonNeutral certificated and have been delivering you carbon neutral supplies since 2006.

Find out more at http://www.futures-supplies.co.uk/environment.asp#carbon_neutral

Futures Supplies Supports a Special Friend

Team FranciscoFrancisco Duarte of Principle Cleaning was not only a well- respected client but had, over many years, become a very special friend whose honesty, integrity and presence are greatly missed, so the team at Futures Supplies was delighted to be able to offer its support to ‘Team Francisco’ at the recent Race for Life London event at Regents Park, to help raise valuable funding for Cancer Research UK.Amy Race for Life

A BIG congratulations goes out to all the ‘Team Francisco’ runners, including our Sales Manager Amy, from all the team at Dan & MarcoFutures Supplies on such an amazing achievement.

We were delighted to be there to cheer you all across the finishing line and it was a privilege to spend the day remembering, with you, how special Francisco was to us all.

Customer Satisfaction Survey – What YOU Think!

Csutomer Survey 2013After more than eighteen years of looking after customers, Futures Supplies still put what its customers wants at the top their agenda.

Listening to what is important to our customers means that we can tailor what we do and how we do it, to ensure we deliver exceptional customer satisfaction. This feedback helps us in developing our business strategy for the future, to ensure we meet and deliver on customer expectations year after year.

This year was no exception and after conducting our regular annual customer satisfaction survey – it’s clear that we still make you smile and of course that makes us smile! 

Traffic LightIt seems from the results our website is a big hit and now that you have online access to copy delivery notes, invoices and statements you’re even more delighted. Green products remain high on your agenda and we are continuing to ensure we offer a wide range of sustainable options to meet your needs. To help you make an informed choice, we have even introduced a ‘green traffic light’ which appears next to a green rated product.

Of course, there are always areas we can improve on and that’s why we asked you to score us and give us feedback. A big thank you to everyone who participated this year – you helped us to help you and at the same time we were able to contribute £2 for every survey completed to our chosen charity, The Great Ormond Street Children’s Charity.

Strengthening The Sales Team At Futures Supplies

Daniel 20132Futures Supplies & Support Services Ltd is delighted to welcome Daniel Rendall to its team as our Business Development Manager. With an established track record in sales and sales management, Daniel has already spent four years in the janitorial industry and brings with him a wealth of industry knowledge.

In his role as Business Development Manager, Daniel will be responsible for the management and development of key accounts and prospects, focusing particularly in the commercial, sub-distributor and contract cleaning sector. His role will include, maintaining and upgrading relationships with existing and potential new customers, as well as developing the company’s database.

Please join us in welcoming Daniel to the company and do not hesitate to contact him directly if you would like support with recommendations from upgrading your washroom equipment, to providing you with the best cost in use solutions to help you save money on your supplies.

Investing in Customer Service is Key

Basic CMYKIn line with our ethos of providing service, quality, value and reliability in everything we do, Futures Supplies understands that exceptional customer service is the key to happy customers.

Good customer service requires continual inward investment to deliver consistently high standards and meet ever-changing customer expectations. To meet these demands, we believe in training that is meaningful, enjoyable and applicable to our team’s individual roles and their relationship with customers.

As such, Victoria Goffin of ‘Coaching4Results’ has recently delivered an individual Customer Service Programme to all our team. A professional and established coach, Victoria tailored the programme to meet the needs of each department and individual to ensure continuity and a deeper understanding of each person’s role in delivering customer satisfaction.

Victoria said “It was very rewarding to work with people who really wanted to up their game and give their customers the best experience they could.”

New Handy pack – Ecover Multi Action Anti-bacterial Wipes

With the demand for convenient anti-bacterial products growing amongst a vast majority of our customers, the new Ecover Multi Action handy packs of disposable wipes perfectly compliment your cleaning cupboard.

Containing an ecological, anti-bacterial formulation killing up to 99.9% of bacteria, Multi Action wipes are suitable for most hard surfaces from the washroom through to the kitchen, leaving surfaces perfectly clean with a delicious Pomegranate and Lime fragrance.

Ecover Wipes

With Plant-based ingredients and 100% Biodegradable FSC sourced fabric, Ecover has now been able to develop a formula that contains an antibacterial agent from a natural origin to launch wipes that both fulfil the consumers need, whilst also ticking all the environmental boxes.

 Try them now http://www.futures-supplies.co.uk/product.asp?p_part_code=007%2E672