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Personal Development Pays Off!

Passionate about our people, Futures Supplies believe in engaging and supporting our team by providing continual training and development that is practical, enjoyable, applicable and rewarding.

Paula and Casey, part of the Futures Supplies Customer Service team, were delighted to attend the recent Metsä Training Academy as part of their personal development plan.

Metsä Tissue, one of Futures Supplies key supply partners, is one of the leading sustainable tissue paper suppliers in Europe.

The workshop, held at Metsä Tissues Surrey Head Office, offered an insight into the Katrin product range as well as Metsä Tissue’s approach to sustainability and how savings can be made through use of its range of Katrin Hygiene products.

We believe a well-trained, knowledgeable and a highly motivated team deliver a better overall level of customer care ensuring we deliver an exceptional customer experience throughout your customer journey with us.

A Happy well trained and engaged team equals happy well looked after customers!

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Health & Safety First at Futures Supplies

Futures Supplies is committed to the continual training and development of its team, especially when it comes to Health and Safety.

We are delighted that our Warehouse Manager, David Wilder and Office Manager, Andy Hills  recently completed their refresher first aid training with St John Ambulance and both have passed with flying colours.The course was a combination of theoretical knowledge and practical sessions designed to develop

The course was a combination of theoretical knowledge and practical sessions designed to develop ability and importantly build practical confidence.

St John Ambulance is the nation’s leading first aid charity and has been has been saving lives since 1877. Every year, more than 400,000 people learn how to save a life through their training programmes. Constantly campaigning to raise awareness of first aid and directly educate the public, their volunteers provide first aid in the community, keeping people safe at events and working alongside the NHS in response to 999 calls.

You can find out more about St John Ambulance and their valuable work at www.sja.org.uk

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Free Online COSHH Learning and Assessment Facility

evans-footer-logoWe are delighted to make available to you the ROSPA approved ‘Hazardous Substance Course’ which is available for customers who purchase and use Evans Vanodine products.

The course is FREE for all users of Evans products and offers a multilingual option.

Lasting between 20 and 30 minutes users can exit the course at any point and progress will be saved to enable you to return and complete the course at a later date.

Evans COSHH TrainingUsers must achieve a pass rate of 80% to pass the course.

If they fail the test, they can re-visit any section to refresh their learning before re-taking the test. Once users pass the test, they can save or print their certificate.

Contact us for further details 020 8689 2072 or visit our website to find out more about Evans Vanodine products www.futures-supplies.co.uk

 

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Congratulations!

Dave H&S 2016Ensuring highest standard of training and development has always been fundamental to Futures Supplies. We believe whole heartedly in supporting our personnel through continual training and development that is practical, enjoyable and applicable to each individual.

Continually investing in staff to ensure expertise, motivation and job satisfaction endorses our company belief that a happy team creates happy customers.

VAL Reach Truck 2016We would like to congratulate Dave Wilder, who recently successfully completed the Supervisors General Health & Safety Course and Valentin Petrea, the AITT accredited Reach Truck training.

 

 

 

 

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Helpful, Happy and Well Trained Drivers

OLYMPUS DIGITAL CAMERAWe want your customer experience to be a positive one from placing your order through to its arrival, therefore along with customer service training all our drivers are provided with external driver training.

This ensures our drivers develop greater hazard awareness and risk perception skills reducing the driver’s vulnerability to accidents and the risk of personal injury or damage.

In-vehicle driver training is universally recognised as the single most effective way to reduce driver related incidents ensuring your delivery arrives safely and with a smile every time.

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Knowledge is power!

Evans Training 1Much like Futures Supplies Evans Vanodine is a family owned company which strives to ensure that the customer benefits from the security and confidence of dealing with a dependable business who are experts in their field.  As one of our key supply partners, Evans Vanodine manufacture a wide range of janitorial and cleaning chemicals for both the home and overseas market and realises the importance of fulfilling customer expectations and requirements through regular training.

The company runs training courses for its distributors and recently Daniel Rendall, Business Development Manager and Leiann Kemp, Customer Service Manager attended a two day course at the Evans Vanodine training facilities at the Head Office near Preston supported by Pat Worsop, Area Sales Manager-South of England.

Evans Training 2Leiann said, “We found the course extremely useful and worthwhile and I am positive that it has helped further improve our product and industry knowledge, ensuring an even more efficient service to our customers. Pat was great, he really looked after us and it was good to learn about Evans family values as well as the products.”

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‘SCHOLAR OF THE YEAR’ Award Goes To Our Very Own Leiann Kemp

Leiann Metsa 2014In line with our ethos of delivering service, quality, value and reliability we believe training, whilst an investment in both time and money, is vital to any successful and thriving business and Futures Supplies encourage staff to regularly attend courses that are both meaningful and enjoyable.

With training success at our fingertips, we are delighted to announce that congratulations go to our very own Leiann Kemp, Customer Service Manager & PA to the MD, for being awarded the Katrin Academy 2013 – Scholar of the Year for the Katrin Training Academy programme beating over 70 other candidates who attended the programme.

The Katrin Academy, based at the head office premises of Metsa Tissue in Walton on Thames, is open to anyone selling washroom products or involved in Facilities Management and Contract Cleaning.  The Academy is designed to be about learning through practical example and Leiann excelled in the programme which will assist in her future working environments. Whilst there, she attended and took part in interactive sessions with presentations, videos and practical exercises.

Leiann joined Futures Supplies in 2006 as a general office assistant and has worked her way up the ladder due to her hard work and dedication.  As ‘Scholar of the Year’, Leiann’s prize will be a visit to the Metsa Tissue Mill in Finland next February.

 Jo Long MBICSc, Sales Manager AfH UK, Metsa Tissue Ltd said, “I just wanted to congratulate you officially. You did an amazing job to beat over 70 other candidates around the country, so from all of us at Metsa Tissue, A MASSIVE WELL DONE”

 

 

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Centre Status As A BICSc Accredited Training Organisation

Chequers Training Centre 2013We are delighted that after much hard work that our partner Chequers Contract Services has achieved Centre Status as a BICSc Accredited Training Organisation.

The opening of its onsite Training Academy sees the realisation of the dream of the Chequers board of directors, who passionately believe that to provide the best service, they should provide the best people and the best training. “We place high importance in developing our staff.  Six months ago, we had a dusty old warehouse, now we have a new future to offer our staff and better standards to our customers.” said Kate Ward, Sales Director.

cHEQUERS

Award winning, Chequers Contract Services is now some 26 years along the road of providing an exceptional cleaning experience. It prides itself on being a family run business and believe these family values and its people are at the heart of their success.

Delivering fully trained, hardworking, reliable cleaning professionals, the Training Academy was officially opened by Justin Calver MBICSc, of BICSc. The Academy is equipped with all manner of cleaning challenges for operatives to overcome, under the close guidance of qualified BICSc assessors.

All staff will be trained in the Mandatory Units to become Licensed BICSc Practitioners and will receive a bespoke selection of training from over 85 specialist modules all which will add up to a nationally recognised qualification.

Congratulations to all the team at Chequers from us all at Futures Supplies for making it happen!

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Metsa Training Academy Delivers Cost In Use Solutions

Katrin Acadamy - LeiannKatrin Academy - DanielFutures Supplies encourage its team to attend training, which is meaningful and assists in delivering exceptional customer service, especially when it comes to product knowledge.

Hot on the heels of Amy Whittle and Trish Carr, who attended the very first Katrin Training Academy, Leiann Kemp, Customer Service Manager and DanielRendall, Business Development Manager were delighted to be invited to attend the interactive sessions for the day which included presentations, videos and practical exercises.

The Katrin Academy, which is based at the head office premises of Metsa Tissue in Walton on Thames, opened its doors to its key suppliers to deliver product training designed to be about learning through practical example.

Both Leiann and Daniel agreed that the training programme was excellent and that the knowledge gained will assist in delivering and exceeding customer expectations when recommending cost in use and environmental solutions in the washroom.

 

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Investing in Customer Service is Key

Basic CMYKIn line with our ethos of providing service, quality, value and reliability in everything we do, Futures Supplies understands that exceptional customer service is the key to happy customers.

Good customer service requires continual inward investment to deliver consistently high standards and meet ever-changing customer expectations. To meet these demands, we believe in training that is meaningful, enjoyable and applicable to our team’s individual roles and their relationship with customers.

As such, Victoria Goffin of ‘Coaching4Results’ has recently delivered an individual Customer Service Programme to all our team. A professional and established coach, Victoria tailored the programme to meet the needs of each department and individual to ensure continuity and a deeper understanding of each person’s role in delivering customer satisfaction.

Victoria said “It was very rewarding to work with people who really wanted to up their game and give their customers the best experience they could.”