Key Promotion Drives Customer Service

Leiann Kemp 2Futures Supplies is delighted to announce the promotion of Leiann Kemp to Customer Service Manager & PA to the MD.

Leiann joined Futures Supplies in 2006 as the General Office Assistant and was promoted in June 2008 to Sales Support Administrator. Leiann has always expressed her desire to travel and in November 2012 her request for extended leave was granted so she could pursue her dream of travelling around Australia, New Zealand, Fiji and Thailand.

Leiann arrived back with the company after her six month sabbatical in June 2012 and is now focused in supporting the Managing Director and ensuring customer service satisfaction.

Big congratulations to Leiann!

Celebrating Quality and Environmental Re-Certification Since 1997

ISO 9001 & 14001 CertificatesFutures Supplies is delighted to have successfully gained re-certification to BS EN ISO 14001 and BS EN ISO 9001:2008 for a further 3 years until 2015 for its environmental and Quality Management systems.

To gain and maintain certification, Futures Supplies ensures legislative compliance, records information on the operation of its QMS and EMS and demonstrates continual improvement. Increased credibility comes from regular independent assessment to ensure its Environmental and Quality Management System continues to meet and exceed the requirements of the standard.

We all want to have confidence in the goods and services that we use. Trust is essential whether in the high street, the supermarket or buying as a business.

 Accreditation by the United Kingdom Accreditation Service (UKAS) is key to ensuring that consumers, suppliers, purchasers and specifiers can have confidence in the quality of goods and in the provision of services throughout the supply chain.

UKAS accreditation means the evaluator can show to its customers that it has been successful at meeting the requirements of international accreditation standards.

This means that our customers reduce the risk of selecting an incompetent evaluator and paying for, or more seriously, acting upon invalid results. Too many of Britain’s companies run the risk of undermining their long-term success by purchasing independent evaluations that are not UKAS accredited.

Futures Supplies’ credentials are endorsed by certification to BS EN ISO 14001 and BS EN ISO 9001 through Det Norske Veritas (DNV).

Accredited by United Kingdom Accreditation Service (UKAS), DNV, established in 1864 is dedicated to the principle of safeguarding life, property and the environment.

Award winning and customer focused, we at Futures Supplies, hope our consistency of approach, endorsed by recognised accredited third parties, makes us a trustworthy, dependable and credible choice, to deliver both quality and sustainability throughout our business processes and services.

Paperless Working Through Electronic Invoicing and On Line Website Access

Embracing technology and continuing our commitment to customer service excellence, Futures Supplies now offer,coupled with its electronic invoicing directly into your in box, on line instant access to your order history, invoices, statements and proof of delivery though its website www.futures-supplies.co.uk

In addition, offering online instant access to order history, invoices, statements and POD’s means that customers can conveniently go to the ‘Your Account’ facility at www.futures-supplies.co.uk 24 hours a day, 7 days a week.

Futures Supplies is committed to supporting the back office operations of your business. If there is any other way we can help, please let us know.

Request your unique username and password to enable your access to the ‘Your Account’ facility today.

 

Supporting the Environment – Supporting You!

There When You Need Us!

As traffic to our website increases, we continue our commitment to inward investment having now completed the planned upgrade to our website to the very latest database technology.

This upgrade will provide for additional capacity to handle the ever increasing growth of our online traffic and order volumes, delivering to our valued customers a more efficient and faster service than ever before.

Committed to continual improvement and delivering customer service excellence, our website provides you with the facility to place your orders for your washroom and cleaning products 24 hours a day, 7 days a week – it means we can be there when you need us!

If you haven’t yet placed an order through our website www.futures-supplies.co.uk call Andy today – he would be delighted to help you on your way!