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We Did It!

Following our Green Mark certification to Level 1 in January of this year and our subsequent recent recognition as a B Corp certified company, Futures Supplies are delighted to announce they have now been awarded the prestigious Green Mark Level 2 accreditation.

Green Mark provides an internationally recognised environmental certification for companies to indorse their overall environmental performance. The certification process assesses, audits and certifies a business’ impact on the environment and wider community.

Futures Supplies have been able to demonstrate through this certification process, to our clients, employees and the wider community, that we are conducting business to the highest possible standard.

Purva Shah, Green Mark’s Customer Support Executive commented ‘I would like to say a big congratulations on achieving Green Mark Level 2! You had a fantastic submission and scored almost 100% across the board which is an amazing achievement’.

Congratulations to Andrew Hills our Office and ESG Manager for his commitment and hard work on this project and to all the team at Futures Supplies who continue to work tirelessly on improving our social and environmental credentials to help provide a better and more sustainable future for us all.

You can find out more about the Green Mark Certification here greenmark.co.uk/our-approach/

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What an Achievement!

We have loved celebrating Dave and Ian’s amazing 10 year anniversary at Futures Supplies.

Wow what an achievement hey!

Some say how have we managed to put up with them for so long but we’d definitely say we are lucky to have them.

We are super grateful for all their hard work, loyalty and for being such a big part of our journey.

Here’s to the next 10 years guys, we love you.

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26 Years of Service Excellence!

As we celebrate 26 years in business, we thought it would be fun to share a few interesting facts and milestones with you.

We are a family business that was started in the original owner’s garage back in 1995! After renting premises for 10 years in 2005 we decided we were here to stay so we purchased and moved into our very own self-contained, purpose-built offices and warehouse in South London.

Members of the CHSA, the Cleaning and Hygiene Suppliers Association since 1997, Futures Supplies successfully achieved 100% compliance to the Distributor Accreditation Scheme.

To ensuring that our customers can have confidence in the quality of goods and in the provision of our services, we have been independently certified since 1997 for our Quality Management System to British Standard ISO 9001

The company’s Manging Director, Marc started working in the business in 1998. Working through all aspects of the business, and following 20 years’ experience at the sharp end, he became the natural successor to drive the company forward and lead the young dynamic team when in 2018 his Mum retired.

After surviving the dreaded Millennium Bug our premises survived a substantial fire in 2000 which started at a neighbouring National Tyres site. Continuing to trade without any break in service, we went on to achieve our first £1million in annual sales.

In 2004 the company ethos, to effectively tackle and improve its environmental, social and economic impact on the community, saw it provide its first work experience placements to disadvantaged young care leavers.

We won our first business award in 2005 for ‘Best Commitment to Corporate Social Responsibility’ and have gone on to be recognised with over 30 accolades including numerous sustainability awards as well as Best SME!

Pioneering the use of Eco-Friendly products and sustainable business practices we became CarbonNeutral certified in 2006. Delivering carbon neutral supplies to our customers we are proud to say the net greenhouse gas emissions associated with our business are ZERO.

Since 2007 we have successfully achieved certification for our Environmental Management System to British Standard ISO 14001. This illustrates that Sustainability is at the heart of our business. We are passionate and committed to ensuring that we meet the needs of today without compromising those of future generations, through minimising negative impacts on our planet and our people. We purchased our first fully electric van in 2008!

Early adopters of social media and our first tweet went out on Twitter in 2009!

One of the few independent family business in our industry, we genuinely care about our customers. Our growth has been organic and as a result of consistently delivering high levels of Service, Quality, Value and Reliability with Environmental Consideration through Innovation and Technology.

We still supply our very first customer and have been since 1995! We believe in working in partnership with suppliers and customers, taking into account their individual needs, to deliver the best possible customer experience.

Dan, our operations Manager, and Andy our Office Manager, are brothers and have worked in the business for over 20 years. We think our team are our heroes, operating throughout the Covid Pandemic since March 2020, they are key workers supplying essential services and products to valued customers ensuring they could continue to open and run their businesses.

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Happy New Year From Us All At Futures Supplies

It has been a tough year for everyone and as such, never has there been a more important time to continue to support each other.

As 2020 comes to a close, we really cannot thank all our loyal customers enough for your support throughout these turbulent times. Rest assured we will continue to go above and beyond to exceed your expectations in delivering an exceptional customer experience.

Our carefully selected suppliers will continue to receive our full support and we are grateful for your help in what has been one of our most challenging years in our 25 years of trading.

Our heart goes out to those who have lost loved ones from this awful virus. If nothing else this year has taught us all to be kind, think of others and remember business is not just about the bottom line but giving back and standing together to overcome this enormous challenge.

We hope 2021 will bring better times for us all in the meantime all the team at Futures Supplies would like to wish you and your families a very happy New Year and everything you wish for.

Marc Kemp, Managing Director.

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Mobile Cleaning Supplies Goes Live

Futures Supplies are constantly listening to customer feedback and we continue to invest to ensure we deliver the very best customer experience. Over recent months we have been busy upgrading our website so that it is more mobile friendly.

Whilst this represents a considerable investment for us, we appreciate that almost half of all the visitors to our website are now using mobile devices and therefore we see this as an important step in continually improving our offering to you.

We hope this proves useful and improves your experience on the website, especially if you are using a mobile platform to place your orders.

Here is a reminder of some of the standard features which our website already offers. Don’t forget to request your login to access these facilities:-

  • View and print copy POD’s (delivery notes), invoices and statements
  • View your sales order history, in progress and completed orders
  • Subscribe to our budget control facility to help you control your costs
  • Online ordering 24hours a day, 7 days a week.
  • Product images and information
  • Download COSHH/ Safety Data Sheets
  • Keep up to date with our latest news
  • Request an account or place a ‘one of order’ and pay using our secure card or PayPal facilities
  • Check out a product’s environmental credentials
  • Set up a list of favourites for easy regular orders

Futures Supplies are committed to supporting your back office operations. If we can offer any assistance to help streamline your order process and with the website please do not hesitate to contact Andy our Office Manager who would be delighted to help you.

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CHSA Distributor Accreditation Scheme

Futures Supplies always strive to deliver quality products, backed up with an exceptional customer experience and today we were delighted to invite independent inspector for the UK Cleaning & Hygiene Suppliers Association, Martin Yates to our premises to carry out an inspection of our products.

Representing all the major manufacturers and distributors of cleaning & hygiene products, the CHSA operates four accreditation schemes – three for manufacturers of soft tissue products, plastic refuse sacks and industrial cotton mops and one for distributors.

The CHSA Distributor Accreditation Scheme, which was introduced in 2017, requires regular periodic site audits to ensure conformance. Distributors must also sign a declaration that they will only stock and offer for sale CHSA accredited products or products that conform to the same standards as required by the relevant CHSA Manufacturing Standards Accreditation Schemes.

The aim of the schemes is to drive up standards in the industry and to ensure that what’s on the label is in the box so the customer always gets what they order and pay for.

We hope this provides our customers with further confidence and the assurance that we supply only products that meet the CHSA Accreditation rigorous high standards.

You can find out more about the CHSA Accreditation Schemes here www.chsa.co.uk

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Futures Supplies Awarded Feefo Gold Trusted Service Award 2017

feefo_gold_trusted_service_2017_darkFutures Supplies & Support Services has won a Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Trusted Service Gold is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.

Marc Kemp, Managing Director of Futures Supplies commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to continually improve our offering.”

Feefo is a ratings and reviews, and customer analytics platform. It collects genuine, purchase-verified reviews on behalf of over 3,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction.

To find out more and see our reviews visit the website www.futures-supplies.co.uk

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20 Years of Outstanding Dedication and Loyalty Rewarded

Dan Vegas 2017Daniel Hills joined Futures Supplies & Support Services Ltd in 1997 as a Warehouse Assistant at just 16 years old. Over the ensuing 20 years, Dan progressed rapidly, acquiring additional skills through training, mentoring and experience, to the position of Office Manager and ultimately Operations Manager.

Assuming responsibility for the day-to-day operations of the business Dan’s role now includes client support, order processing, purchasing and co-ordinating logistics.

Dan is a key member of the management team. He is remarkably dedicated, loyal and cheerfully supports the team fostering a friendly and collaborative environment with both his colleagues and clients alike.

His dedication and work ethic never waver and this was rewarded with an all-expenses paid surprise trip to Las Vegas in March.

Dan said “Vegas has always been on my wish list, I cannot tell you what a fabulous surprise it was and how grateful I am. What an amazing time I had, I can’t put it into words. I am blessed to work at such an amazing company with a great team of people – roll on the next twenty years.”

Founder and CEO Mandie Kemp’s belief is that there is more to business than the bottom line. Futures Supplies has always been committed to the support and development of young people. It has offered apprenticeships and work placements to young people providing training and experience to help build their confidence with a view to catalysing long-term employment.

Vegas 2017

Mandie says, “Responsible business, sometimes referred to as corporate social responsibility or CSR, is at the core of our business strategies and Dan living breathing proof of this. I congratulate him for his long service, he is an inspiration and I wish him continued success in his role for many years to come. I hope the trip goes some way to shows how much we truly appreciate his loyalty, hard work and dedication.”

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Customer Experience Is Key

Feefo Logo GreyFutures Supplies has always appreciated the importance of providing an exceptional customer experience. Supplying quality products, backed up with the delivery of customer service excellence has long been part of our company’s ethos.

The trend to research a company, as well as its products and services, on-line prior to purchasing is now a well-established practice. Recognising this, and the need to continually innovate within our business operations, we have now linked up with independent feedback provider Feefo as an efficient means to gather customer feedback.

With an unsurpassed reputation for delivering genuine customer feedback, Feefo has established itself as the choice of consumer generated ratings and reviews for all manner of organisations around the globe including key names in store retail, business service providers and financial services.

Feefo generates real reviews from real customers that have actually made a purchase generating genuine insights and feedback that you can trust.

Such a high percentage of buyers check reviews before making a purchases these days that we felt it was critical to provide this facility to continue to build our customers’ confidence in the products and services we provide.

The ability to share reviews that demonstrate service excellence and build trust with our customers, not just on our website but across social media platforms, we hope will help you make a fully informed purchasing decision.

Feefo provides the tools for us to continually improve our customer service offering enabling us to focus attention where it is needed most.

You can see our feedback by visiting the website at www.futures-supplies.co.uk

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Helpful, Happy and Well Trained Drivers

OLYMPUS DIGITAL CAMERAWe want your customer experience to be a positive one from placing your order through to its arrival, therefore along with customer service training all our drivers are provided with external driver training.

This ensures our drivers develop greater hazard awareness and risk perception skills reducing the driver’s vulnerability to accidents and the risk of personal injury or damage.

In-vehicle driver training is universally recognised as the single most effective way to reduce driver related incidents ensuring your delivery arrives safely and with a smile every time.