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We Did It!

Following our Green Mark certification to Level 1 in January of this year and our subsequent recent recognition as a B Corp certified company, Futures Supplies are delighted to announce they have now been awarded the prestigious Green Mark Level 2 accreditation.

Green Mark provides an internationally recognised environmental certification for companies to indorse their overall environmental performance. The certification process assesses, audits and certifies a business’ impact on the environment and wider community.

Futures Supplies have been able to demonstrate through this certification process, to our clients, employees and the wider community, that we are conducting business to the highest possible standard.

Purva Shah, Green Mark’s Customer Support Executive commented ‘I would like to say a big congratulations on achieving Green Mark Level 2! You had a fantastic submission and scored almost 100% across the board which is an amazing achievement’.

Congratulations to Andrew Hills our Office and ESG Manager for his commitment and hard work on this project and to all the team at Futures Supplies who continue to work tirelessly on improving our social and environmental credentials to help provide a better and more sustainable future for us all.

You can find out more about the Green Mark Certification here greenmark.co.uk/our-approach/

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Personal Development Pays Off!

Passionate about our people, Futures Supplies believe in engaging and supporting our team by providing continual training and development that is practical, enjoyable, applicable and rewarding.

Paula and Casey, part of the Futures Supplies Customer Service team, were delighted to attend the recent Metsä Training Academy as part of their personal development plan.

Metsä Tissue, one of Futures Supplies key supply partners, is one of the leading sustainable tissue paper suppliers in Europe.

The workshop, held at Metsä Tissues Surrey Head Office, offered an insight into the Katrin product range as well as Metsä Tissue’s approach to sustainability and how savings can be made through use of its range of Katrin Hygiene products.

We believe a well-trained, knowledgeable and a highly motivated team deliver a better overall level of customer care ensuring we deliver an exceptional customer experience throughout your customer journey with us.

A Happy well trained and engaged team equals happy well looked after customers!

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Amazing Trip to The Metsa Paper Mill in Finland

Marc and Andy braved temperatures reaching an incredible -31 degrees in a four-day extravaganza trip to visit the Paper Mills and HQ of Metsa Tissue in Mantta in Finland.

Wow what an experience! Not only to see the live production environment at the mill but to get the opportunity to drive snowmobiles on the ice, ride on the sledges pulled by a team of huskies and enjoy the food and culture in nearby Helsinki.

We cannot thank Mark Dewick, Jo Long and Vicky Anslow of Metsa enough for their fabulous hospitality. A truly memorable, informative and fabulous time was had by all.

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The Real Living Wage

With as many as 1 in 6 individuals earning below ‘The Real Living Wage’ and inflation intensifying the squeeze on low-income families, we were delighted to attend the recent round table breakfast event at The Globe Theatre. co- hosted by Cleanology and The Living Wage Foundation, it was both thought provoking and engaging.

We were delighted to share our thoughts and experiences with a group of like-minded business colleagues who whole heartedly agree that paying people ‘The Real Living Wage’ makes both business and crucially community sense.

Lets spread the word and continue to work together to spread this important message.

https://www.livingwage.org.uk/

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The Hygiene Bank Charity Evening

Futures Supplies are delighted to be a headline sponsor for the ‘The Hygiene Bank’ Charity evening in partnership with our client, the award winning commercial cleaning and facilities expert, Cleanology.

The Hygiene Bank believe that basic hygiene is not a privilege and their vision is that one day everyone living in the UK will have access to essential hygiene products. With a mission to bring communities, businesses and thought leaders together they hope to tackle hygiene poverty providing access to products and being a voice for change. Futures Supplies are delighted to be part of this exciting event.

You can find out more and how you can help support The Hygiene Bank here https://thehygienebank.com/get-involved/

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26 Years of Service Excellence!

As we celebrate 26 years in business, we thought it would be fun to share a few interesting facts and milestones with you.

We are a family business that was started in the original owner’s garage back in 1995! After renting premises for 10 years in 2005 we decided we were here to stay so we purchased and moved into our very own self-contained, purpose-built offices and warehouse in South London.

Members of the CHSA, the Cleaning and Hygiene Suppliers Association since 1997, Futures Supplies successfully achieved 100% compliance to the Distributor Accreditation Scheme.

To ensuring that our customers can have confidence in the quality of goods and in the provision of our services, we have been independently certified since 1997 for our Quality Management System to British Standard ISO 9001

The company’s Manging Director, Marc started working in the business in 1998. Working through all aspects of the business, and following 20 years’ experience at the sharp end, he became the natural successor to drive the company forward and lead the young dynamic team when in 2018 his Mum retired.

After surviving the dreaded Millennium Bug our premises survived a substantial fire in 2000 which started at a neighbouring National Tyres site. Continuing to trade without any break in service, we went on to achieve our first £1million in annual sales.

In 2004 the company ethos, to effectively tackle and improve its environmental, social and economic impact on the community, saw it provide its first work experience placements to disadvantaged young care leavers.

We won our first business award in 2005 for ‘Best Commitment to Corporate Social Responsibility’ and have gone on to be recognised with over 30 accolades including numerous sustainability awards as well as Best SME!

Pioneering the use of Eco-Friendly products and sustainable business practices we became CarbonNeutral certified in 2006. Delivering carbon neutral supplies to our customers we are proud to say the net greenhouse gas emissions associated with our business are ZERO.

Since 2007 we have successfully achieved certification for our Environmental Management System to British Standard ISO 14001. This illustrates that Sustainability is at the heart of our business. We are passionate and committed to ensuring that we meet the needs of today without compromising those of future generations, through minimising negative impacts on our planet and our people. We purchased our first fully electric van in 2008!

Early adopters of social media and our first tweet went out on Twitter in 2009!

One of the few independent family business in our industry, we genuinely care about our customers. Our growth has been organic and as a result of consistently delivering high levels of Service, Quality, Value and Reliability with Environmental Consideration through Innovation and Technology.

We still supply our very first customer and have been since 1995! We believe in working in partnership with suppliers and customers, taking into account their individual needs, to deliver the best possible customer experience.

Dan, our operations Manager, and Andy our Office Manager, are brothers and have worked in the business for over 20 years. We think our team are our heroes, operating throughout the Covid Pandemic since March 2020, they are key workers supplying essential services and products to valued customers ensuring they could continue to open and run their businesses.

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Happy New Year From Us All At Futures Supplies

It has been a tough year for everyone and as such, never has there been a more important time to continue to support each other.

As 2020 comes to a close, we really cannot thank all our loyal customers enough for your support throughout these turbulent times. Rest assured we will continue to go above and beyond to exceed your expectations in delivering an exceptional customer experience.

Our carefully selected suppliers will continue to receive our full support and we are grateful for your help in what has been one of our most challenging years in our 25 years of trading.

Our heart goes out to those who have lost loved ones from this awful virus. If nothing else this year has taught us all to be kind, think of others and remember business is not just about the bottom line but giving back and standing together to overcome this enormous challenge.

We hope 2021 will bring better times for us all in the meantime all the team at Futures Supplies would like to wish you and your families a very happy New Year and everything you wish for.

Marc Kemp, Managing Director.

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20 Years of Outstanding Dedication and Loyalty Rewarded

Dan Vegas 2017Daniel Hills joined Futures Supplies & Support Services Ltd in 1997 as a Warehouse Assistant at just 16 years old. Over the ensuing 20 years, Dan progressed rapidly, acquiring additional skills through training, mentoring and experience, to the position of Office Manager and ultimately Operations Manager.

Assuming responsibility for the day-to-day operations of the business Dan’s role now includes client support, order processing, purchasing and co-ordinating logistics.

Dan is a key member of the management team. He is remarkably dedicated, loyal and cheerfully supports the team fostering a friendly and collaborative environment with both his colleagues and clients alike.

His dedication and work ethic never waver and this was rewarded with an all-expenses paid surprise trip to Las Vegas in March.

Dan said “Vegas has always been on my wish list, I cannot tell you what a fabulous surprise it was and how grateful I am. What an amazing time I had, I can’t put it into words. I am blessed to work at such an amazing company with a great team of people – roll on the next twenty years.”

Founder and CEO Mandie Kemp’s belief is that there is more to business than the bottom line. Futures Supplies has always been committed to the support and development of young people. It has offered apprenticeships and work placements to young people providing training and experience to help build their confidence with a view to catalysing long-term employment.

Vegas 2017

Mandie says, “Responsible business, sometimes referred to as corporate social responsibility or CSR, is at the core of our business strategies and Dan living breathing proof of this. I congratulate him for his long service, he is an inspiration and I wish him continued success in his role for many years to come. I hope the trip goes some way to shows how much we truly appreciate his loyalty, hard work and dedication.”

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Helpful, Happy and Well Trained Drivers

OLYMPUS DIGITAL CAMERAWe want your customer experience to be a positive one from placing your order through to its arrival, therefore along with customer service training all our drivers are provided with external driver training.

This ensures our drivers develop greater hazard awareness and risk perception skills reducing the driver’s vulnerability to accidents and the risk of personal injury or damage.

In-vehicle driver training is universally recognised as the single most effective way to reduce driver related incidents ensuring your delivery arrives safely and with a smile every time.

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Have A Magical Christmas From All The Team At Futures Supplies

Christmas 2015We would like to wish you and your families a very Happy Christmas and a Prosperous New Year.

It’s been an amazing record year for Futures Supplies. We have enjoyed celebrating some key milestones with you including our 20th Anniversary, receiving the award for The Best SME Business 2015 and the highest accolade awarded by Plimsoll for ‘Outstanding Performance’ – thank you.

You can continue to place orders on line 24 hours a day, 7 days a week as normal at www.futures-supplies.co.uk right through the Christmas and New Year period and remember we will be here if you have any last minute requirements up to and including 24th, 29th, 30th and 31st December.

A heartfelt thank you to all our valued customers for your loyalty and support throughout 2015 and a promise from all the team here to continue to deliver exceptional service and value throughout 2016 and beyond.