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Promotion For Leiann Following Further Expansion

Leiann SmallerFutures Supplies continue to encourage and support promotion and career growth from within and with its young, dynamic team seeing further expansion in 2014, Leiann Kemp has now been promoted to the position of Sales Manager.

Leiann joined Futures Supplies in 2006 as a general office assistant, she was promoted to Sales Support Administrator and to Customer Service Manager & PA to the MD in 2008. She has become a well-established and experienced member of the team and has always been a rising star, named ‘Scholar of the Year 2013’ at the Katrin Training Academy programme beating over 70 other candidates to a prize that will see her visiting Finland in early 2015.

We wish Leiann all the very best in her new role at Futures Supplies in supporting all our valued customers and managing the overall sales function of the business.

 

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Summer Sees The Re-launch Of The Futures Supplies Website

New WebsiteWe have listened to you and you can see the results here www.futures-supplies.co.uk

With a fresh new look, not only can you shop with us online, but our website is a place where you can manage your account with us and find a wealth of information to support your business. Keep up to date with our very latest news and tools to keep your online experience as easy and informative as it possible can be.

Some of the new features include………………

  • A new predictive search facility speeds up the search process and makes it easier to find products
  • A streamlined ‘add to basket’ process makes placing orders quicker and more efficient
  • Multi-page product lists now have a “view all” option to save tabbing through pages
  • A permanent product category list on the main pages makes it quicker to find products
  • Easy to view and place orders using your tablet and mobile phone using the latest technology
  • Streamlined payment processing via Sagepay and the added facility of paying using Paypal

As well as these new features, you can still ……………

  • View and print copy POD’s (delivery notes), invoices and statements
  • View your sales order history, in progress and completed orders
  • Subscribe to our budget control facility to help you control your costs

And remember those standard features which include……………

  • On line ordering 24hours a day, 7 days a week.
  • Product images and information
  • Download COSHH/ Safety Data Sheets
  • Keep up to date with our latest news
  • Purchase on account or use our secure card payment facility
  • Check out a product’s environmental credentials
  • Set up a list of favourites

We are great believers in progress, technology and innovation and delivering added value for our customers benefit every step of the way in our partnerships and we hope our continued inward investment in projects like this revamp illustrates this.

We hope you enjoy using the new site and always welcome any feedback for further improvements.

Remember our service doesn’t end once you click!!!

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Staff Get Lucky At Chamber Summer BBQ!

BBQ Chamber July 2014 With the summer heatwave well and truly in full swing, staff at Futures Supplies had a great time at the Croydon Chamber’s Summer BBQ which was held on one of the hottest days of the year at the fabulous Coulsdon Manor Hotel.

Croydon Chamber is a modern, pro-active and influential business membership creating profitable business opportunities.  Futures Supplies has been an active member for nearly 20 years now and with a network of over 300 local members and access to the London Chamber members and facilities these networking events are essential to supporting local business and developing opportunities through networking.

Our thanks to Kate Ward, Sales Director at Chequers Contract Services Ltd for inviting us on this occasion, the food and ambience were perfect. It was a lovely evening and definitely a lucky night for us, as not just one but two raffles wins were had by Futures Supplies’ Managing Director, Marc Kemp and Operations Manager, Daniel Hills!

Chamber BBQ 2Marc Kemp said, “We really enjoy meeting other local business especially whilst relaxing over a few drinks and some fabulous food, it was a great night and many thanks to the Chamber guys for organising such a lovely evening and of course to Kate for inviting us – it was a bonus to win the raffle too!”

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Knowledge is power!

Evans Training 1Much like Futures Supplies Evans Vanodine is a family owned company which strives to ensure that the customer benefits from the security and confidence of dealing with a dependable business who are experts in their field.  As one of our key supply partners, Evans Vanodine manufacture a wide range of janitorial and cleaning chemicals for both the home and overseas market and realises the importance of fulfilling customer expectations and requirements through regular training.

The company runs training courses for its distributors and recently Daniel Rendall, Business Development Manager and Leiann Kemp, Customer Service Manager attended a two day course at the Evans Vanodine training facilities at the Head Office near Preston supported by Pat Worsop, Area Sales Manager-South of England.

Evans Training 2Leiann said, “We found the course extremely useful and worthwhile and I am positive that it has helped further improve our product and industry knowledge, ensuring an even more efficient service to our customers. Pat was great, he really looked after us and it was good to learn about Evans family values as well as the products.”

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We Mean Business!

We Mean Business2Join us, along with more than 80 business for the We Mean Business 2013 business exhibition event at Fairfield Halls in Croydon on Thursday 7th November.

With over 1,000 visitors expected, the inspirational free-to-attend event, now in its fifth year, will showcase all manner of businesses while a series of interesting business seminars will take place throughout the day.

This year’s action-packed day is being organised for the first time by Make Business Happen, a not-for-profit company established to support business and enterprise across London and the South East.

Ideally located in Croydon town centre, at the Fairfield Halls, there are excellent transport links via East Croydon and Gatwick, local bus and train links and there are also several car parks within a few minutes walk. This high-profile venue, attracts millions of visitors to Croydon every year and is a critically-acclaimed entertainment and cultural complex which hosts a diverse and exciting programme of exhibitions, musicals, plays and live events.

Come along for free, we would LOVE to see you, just book your place at www.wemeanbusinessexpo.co.uk

 

 

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Centre Status As A BICSc Accredited Training Organisation

Chequers Training Centre 2013We are delighted that after much hard work that our partner Chequers Contract Services has achieved Centre Status as a BICSc Accredited Training Organisation.

The opening of its onsite Training Academy sees the realisation of the dream of the Chequers board of directors, who passionately believe that to provide the best service, they should provide the best people and the best training. “We place high importance in developing our staff.  Six months ago, we had a dusty old warehouse, now we have a new future to offer our staff and better standards to our customers.” said Kate Ward, Sales Director.

cHEQUERS

Award winning, Chequers Contract Services is now some 26 years along the road of providing an exceptional cleaning experience. It prides itself on being a family run business and believe these family values and its people are at the heart of their success.

Delivering fully trained, hardworking, reliable cleaning professionals, the Training Academy was officially opened by Justin Calver MBICSc, of BICSc. The Academy is equipped with all manner of cleaning challenges for operatives to overcome, under the close guidance of qualified BICSc assessors.

All staff will be trained in the Mandatory Units to become Licensed BICSc Practitioners and will receive a bespoke selection of training from over 85 specialist modules all which will add up to a nationally recognised qualification.

Congratulations to all the team at Chequers from us all at Futures Supplies for making it happen!

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Customer Satisfaction Survey – What YOU Think!

Csutomer Survey 2013After more than eighteen years of looking after customers, Futures Supplies still put what its customers wants at the top their agenda.

Listening to what is important to our customers means that we can tailor what we do and how we do it, to ensure we deliver exceptional customer satisfaction. This feedback helps us in developing our business strategy for the future, to ensure we meet and deliver on customer expectations year after year.

This year was no exception and after conducting our regular annual customer satisfaction survey – it’s clear that we still make you smile and of course that makes us smile! 

Traffic LightIt seems from the results our website is a big hit and now that you have online access to copy delivery notes, invoices and statements you’re even more delighted. Green products remain high on your agenda and we are continuing to ensure we offer a wide range of sustainable options to meet your needs. To help you make an informed choice, we have even introduced a ‘green traffic light’ which appears next to a green rated product.

Of course, there are always areas we can improve on and that’s why we asked you to score us and give us feedback. A big thank you to everyone who participated this year – you helped us to help you and at the same time we were able to contribute £2 for every survey completed to our chosen charity, The Great Ormond Street Children’s Charity.

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Investing in Customer Service is Key

Basic CMYKIn line with our ethos of providing service, quality, value and reliability in everything we do, Futures Supplies understands that exceptional customer service is the key to happy customers.

Good customer service requires continual inward investment to deliver consistently high standards and meet ever-changing customer expectations. To meet these demands, we believe in training that is meaningful, enjoyable and applicable to our team’s individual roles and their relationship with customers.

As such, Victoria Goffin of ‘Coaching4Results’ has recently delivered an individual Customer Service Programme to all our team. A professional and established coach, Victoria tailored the programme to meet the needs of each department and individual to ensure continuity and a deeper understanding of each person’s role in delivering customer satisfaction.

Victoria said “It was very rewarding to work with people who really wanted to up their game and give their customers the best experience they could.”

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Key Promotion Drives Customer Service

Leiann Kemp 2Futures Supplies is delighted to announce the promotion of Leiann Kemp to Customer Service Manager & PA to the MD.

Leiann joined Futures Supplies in 2006 as the General Office Assistant and was promoted in June 2008 to Sales Support Administrator. Leiann has always expressed her desire to travel and in November 2012 her request for extended leave was granted so she could pursue her dream of travelling around Australia, New Zealand, Fiji and Thailand.

Leiann arrived back with the company after her six month sabbatical in June 2012 and is now focused in supporting the Managing Director and ensuring customer service satisfaction.

Big congratulations to Leiann!

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There When You Need Us!

As traffic to our website increases, we continue our commitment to inward investment having now completed the planned upgrade to our website to the very latest database technology.

This upgrade will provide for additional capacity to handle the ever increasing growth of our online traffic and order volumes, delivering to our valued customers a more efficient and faster service than ever before.

Committed to continual improvement and delivering customer service excellence, our website provides you with the facility to place your orders for your washroom and cleaning products 24 hours a day, 7 days a week – it means we can be there when you need us!

If you haven’t yet placed an order through our website www.futures-supplies.co.uk call Andy today – he would be delighted to help you on your way!