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New Assistant Nathalie Joins The Dynamic Futures Supplies Team

natThe latest member to join the Sales Support team, Nathalie Balfe is already demonstrating her key skills in customer support and back office administration under the watchful eye of Leiann Kemp, Customer Service Manager & PA to the CEO.

As part of the Sales Administration team and working alongside Leiann, Nathalie has quickly become a valued member of our young, dynamic and motivated team.

In her role, Nathalie is responsible for supporting and liaising with customers and prospective customers, maintaining the company’s ACT database and supporting the sales team in their day to day roles.

Nathalie says, “I have been made to feel very welcome at Futures Supplies and I enjoy interacting with the customers very much. Hopefully, I can continue to grow within the team and gain more experience in all areas of the business.”

 

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Metsä Group Illustrates Sustainability Through Tangible Actions

MetsaTissue_logo_vertical_4CFutures Supplies supply partner, Metsä Group has just launched its third Sustainability Report focusing on further development of its target setting, supply chain management and stakeholder engagement.

Achieving targets to reduce fossil CO2 emissions in production by 30% per product tonne from the 2009 levels Metsä is one of Futures Supplies main supply partners and they are committed to sustainability throughout their whole supply chain.

A summary brochure version of the Sustainability Report is now available to download for the first time at www.metsatissue.com

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Shield Appoints Futures Supplies As Its New Supply Chain Partner

logo ShieldWe are pleased to announce that Future Supplies has been selected by Shield as its new partner for the provision of cleaning supplies and materials, following a tendering process and a strategic review of their supply chain.

Shield weisflog-roseShield Service Group plc trades as Shield Cleaning Services and they supply professional cleaning and support services to work, education, medical and leisure facilities across London, Home Counties, Thames Valley and the South Coast.  They have Head Office facilities in Caterham Surrey and a local presence in Oxfordshire, Hampshire and London.

“We are delighted to be working with Mandie Kemp and her team at Futures Supplies and, we believe that their award winning customer service record and their innovative approach will add value to our business and will benefit our existing and future Clients.” Said Malcolm Rose Chief Executive – Shield Service Group plc.

 

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New MD Appointment Steers Futures Supplies to a New and Exciting Era

Marc KempWe are delighted to announce the appointment of Marc Kemp as our Managing Director, with effect from 1st April.

Marc has been with Futures Supplies since 1998, he became a shareholder in 2001 and has worked his way through all aspects of the business becoming the Financial Director in 2008. In that time he has proved to be an exceptional and well respected member of the team and his experience makes him a natural successor to the Founder, Mandie Kemp who will now become Chief Executive.

Marc said, “I am absolutely delighted to have the opportunity to succeed such a highly respected entrepreneur and build on the phenomenal success Futures Supplies has enjoyed in the industry over the years. Working with such a young, dynamic and well-motivated team and with the firm foundations of a successful business already in place, I have a real opportunity to develop the company and its people to the next level.”

Award winning Futures Supplies celebrates nineteen years in the cleaning industry this year having been set up by Mandie Kemp in 1985. Futures Supplies is not only innovative but works hard to manage and deliver exceptional business partnerships with its customers which makes it stand out from its competitors.

Mandie Kemp says, “I am confident that Marc is the right person to lead our business and his experience in finance, dealing with and building customer relationships, and working with staff and suppliers makes him a natural fit for the future of our business and I wish him every success.”

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‘SCHOLAR OF THE YEAR’ Award Goes To Our Very Own Leiann Kemp

Leiann Metsa 2014In line with our ethos of delivering service, quality, value and reliability we believe training, whilst an investment in both time and money, is vital to any successful and thriving business and Futures Supplies encourage staff to regularly attend courses that are both meaningful and enjoyable.

With training success at our fingertips, we are delighted to announce that congratulations go to our very own Leiann Kemp, Customer Service Manager & PA to the MD, for being awarded the Katrin Academy 2013 – Scholar of the Year for the Katrin Training Academy programme beating over 70 other candidates who attended the programme.

The Katrin Academy, based at the head office premises of Metsa Tissue in Walton on Thames, is open to anyone selling washroom products or involved in Facilities Management and Contract Cleaning.  The Academy is designed to be about learning through practical example and Leiann excelled in the programme which will assist in her future working environments. Whilst there, she attended and took part in interactive sessions with presentations, videos and practical exercises.

Leiann joined Futures Supplies in 2006 as a general office assistant and has worked her way up the ladder due to her hard work and dedication.  As ‘Scholar of the Year’, Leiann’s prize will be a visit to the Metsa Tissue Mill in Finland next February.

 Jo Long MBICSc, Sales Manager AfH UK, Metsa Tissue Ltd said, “I just wanted to congratulate you officially. You did an amazing job to beat over 70 other candidates around the country, so from all of us at Metsa Tissue, A MASSIVE WELL DONE”

 

 

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Futures Supplies Give A ‘Personal Touch’ To A New Partner

In today’s turbulent times of fast and chaotic change, no force is more grounding and stabilising than a partnership with customers and Futures Supplies has always lead the way in managing and delivering exceptional business partnerships with its customers and is pleased to be working with Personal Touch Cleaning Services Ltd (PTCS), to deliver washroom and cleaning products across all of its contracts.

Personal Touch Cleaning Services Ltd, is a well-established family owned contract cleaning company offering services nationwidPersonal Touch 20131101e and, therefore, has the very same values and ethos as we do – a perfect fit for a partnership.

In a brand new venture for the company, which this year celebrates its 30th anniversary in the cleaning industry, award winning Futures Supplies will be delivering an ‘online web shop’ to enable PTCS customers to order products simply and effectively to enhance the PTCS current offering to its customers.

Personal Touch Cleaning Services is committed to ensuring that all its customers receive the best possible service and its philosophy is to aim for the highest possible standards by providing a helpful, friendly and complete service to its clients. With this is in mind, PTCS has recognised that Futures Supplies is not only innovative but has vast experience in new technology and that we can add value throughout all areas of its business. We are currently assisting and developing systems and ways to help its ‘back office’ administration and operations through delivering budget control facilities and help PTCS reduce and control its costs long into the future.

Nicholas Duque, Commercial Manager at PTCS says, “It is a very important year for us so we really wanted to work with the best in the business. We have found that Futures Supplies demonstrate this time and time again with its experience in innovation and through building great partnerships that will benefit both our companies.”

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A Magnificent Milestone

imageDelighted to reach this huge milestone in such a competitive market place, Founder and Managing Director, David McLeod has continued to run Cresswell as an independent and privately owned business since the company opened its doors for the very first time, back in 1995.

To stand still in the cleaning business is to fail, and Cresswell constantly reassesses its operation in the light of new technology whilst also looking to incorporate new services into its portfolio to meet clients’ needs.

The company’s attention to detail and consistency in delivering the highest quality cleaning and facilities service is underpinned by a fully trained and motivated team that has seen many clients retained since the launch of the business – proof in itself of what a fantastic job it does.

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We have worked with the team at Cresswell for nearly two decades and remain constantly impressed, not only with the exceptional services it provides, but also with its honesty, integrity and core values and we would like to take this opportunity of wishing David and his team our heartfelt congratulations on this magnificent milestone.

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Have a Fabulous Fireworks Night Everyone…..

fireworks 2Here’s some interesting facts we thought you might like – Enjoy your evening and stay safe!

The earliest documentation of fireworks dates back to 7th century China. They were invented more than 2000 years ago in China and still remain the largest manufacturer and exporter of fireworks in the world – 90% of all fireworks originate from here!!

The first recorded fireworks in England were at the wedding of King Henry VII in 1486 and they were used to accompany many festivities, scare off evil spirits and promote prosperity.

The largest chocolate firework was measuring 3m high and 1.5m in diameter and containing 60kg of Swiss Cailler chocolates. The firework was released in Zurich on New Year’s Eve 2002.

The biggest occasion for fireworks in the UK is Guy Fawkes Night in celebration of the failing of the Gunpowder Plot on 5 November 1605, an attempt to kill King James I at the Houses of Parliament.

fireworksThe word for firework in Japanese, ‘hanabi’, which actually means “fire-flower”.

A rocket can reach speeds of 150mph, however the shell can reach as high as 200 metres. A sparkler burns at a temperature over 15 times the boiling point of water. Three sparklers burning together generate the same heat as a blowtorch. When your sparkler goes out, put it in a bucket of water!!

 

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We Mean Business!

We Mean Business2Join us, along with more than 80 business for the We Mean Business 2013 business exhibition event at Fairfield Halls in Croydon on Thursday 7th November.

With over 1,000 visitors expected, the inspirational free-to-attend event, now in its fifth year, will showcase all manner of businesses while a series of interesting business seminars will take place throughout the day.

This year’s action-packed day is being organised for the first time by Make Business Happen, a not-for-profit company established to support business and enterprise across London and the South East.

Ideally located in Croydon town centre, at the Fairfield Halls, there are excellent transport links via East Croydon and Gatwick, local bus and train links and there are also several car parks within a few minutes walk. This high-profile venue, attracts millions of visitors to Croydon every year and is a critically-acclaimed entertainment and cultural complex which hosts a diverse and exciting programme of exhibitions, musicals, plays and live events.

Come along for free, we would LOVE to see you, just book your place at www.wemeanbusinessexpo.co.uk

 

 

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The Best of the Best are Named at The Golden Service Awards 2013

Principle Cleaning GSA 2013The Golden Service Awards (GSA), organised in partnership with the Cleaning & Support Services Association (CSSA) are designed to recognise service excellence, provide a benchmark for quality and a means of identifying leaders in the cleaning industry.

The awards were handed out at a glittering awards ceremony at the Lancaster London hotel on Friday 1st November and the team at Futures Supplies was delighted to give a big shout out to the Principle Cleaning Team, who we have worked in partnership with for some 18 years on achieving not just one, but two prestigious Awards.

GSA 2013

Here’s the full list of this year’s worthy winners…………………………..

Best Cleaned Premises – Central and Local Government In-House Cleaning Teams – Bradford District Care Trust for the Airedale Centre for Mental Health

Best Cleaned Premises – Small Education Establishment –  VINCI Facilities for Sinfin Primary School, Derb

Best Cleaned Premises – Large Education Establishment –  MITIE for Liverpool Community College

Best Cleaned Premises – Public Service Buildings –  Eurest Services for the Northern Ireland Assembly

Best Cleaned Premises – Healthcare Establishment With Fewer Than 250 Beds – Derrycourt Cleaning Company for LauraLynn Children’s Hospice, Dublin

Best Cleaned Premises – Healthcare Establishment With More Than 250 Beds –  Serco for the NHS Forth Valley Hospital, Larbert

 Best Cleaned Premises – External Pedestrian Areas and Street Furniture – Interserve FM for Paternoster Square, London

Best Cleaned Premises – Individual Retail Establishment –  Exclusive Contract Services for Sainsbury’s Superstore, Hayes

Best Cleaned Premises – Shopping Mall –  LCC Support Services for the Grand Arcade Shopping Centre, Cambridge

Best Cleaned Premises – Manufacturing –  OCS Group UK for Mercedes AMG – High Performance Powertrains, Brixworth

Best Cleaned Premises – Transport Terminal –  MITIE for Birmingham Airport

Best Cleaned Premises – Mode of Transport –  Dynamiq Cleaning for Go-Ahead (buses), London

Best Cleaned Premises – Hospitality –  OCS Group UK for the National Exhibition Centre (NEC), Birmingham

Best Cleaned Premises – Office Areas Below 250,000 sq. ft. –  OCS Group UK for BUPA, Staines

C&M Best Cleaned Premises – Office Areas Above 250,000 sq. ft. – Principle Cleaning Services for the Lloyd’s Building, London

The Best Specialist Cleaning Company Award –  Eden Professional Cleaning Services for Lonza Biologics PLC, Slough

The CSSA’s Award for Excellence in a Small Cleaning Business – Enhance Office Cleaning

The Healthy Workplace Award – Sponsored by Kimberly-Clark Professional* – Julius Rutherfoord

The Diversey Environmental Awareness Award –  Turner Facilities Management for Newsprinters, Knowsley

The BICSc Industry Training Award –  Turner Facilities Management for Rugeley Power Station, Staffordshire

Service Delivery Innovation of the Year –  OCS Group UK for the National Exhibition Centre (NEC), Birmingham and Cape Environmental Services for innovation in North Sea Offshore operations

The BCC Site Supervisor of the Year –  Angelica Martinez from Principle Cleaning Services for the Lloyd’s Building, London

The Kimberly-Clark Professional Cleaning Operative of the Year – Joanna Wajda from Derrycourt Cleaning Company for LauraLynn Children’s Hospice, Dublin